unable to finish beam gen 2 set up

I think it’s app related. I’m trying to add a new Sonos amp and a new port and both made it through the setup until the registration process. They both show up on the app as not registered. I’ve been through the “fix it” process a dozen times to no avail. 
 

Yeah i think it is as well, i guess we just have to wait for a fix 🤷‍♂️

Same issue. We are about to return the Sonos Beam and go for a Bose, change out the whole system.

Has anyone heard about a fix to this problem from Sonos? The”help” function isn’t very helpful.

I read if you sign out of sonos account, toggle wifi off and on via phone then sign back in it works. But no joy for me, the error message just comes up faster now 😂 

i cant get hold of anyone at support the wait is too long, ive tried everything suggested multiple times. Clearly there are serious issues with the new app and to keep all features/settings behind it essentially makes it useless for me.  
 

are there any Sonos staff on the forum here that can help before i return? Sonos advertise this as a place for support 

Hey Sonos, are you listening to your customers? At the minimum, you should offer a way for us to revert to the old APP while you get this problem fixed.

Me too!!!….I have five Sonos amps, all work great.  I was forced to upgrade to new app and had to use it to install my last amp (total=6) for some reason, it won’t register?… went through what everyone said above to no avail.  It does, however show up on Apple Music which works.  I just can’t open it in Sonos to make treble/ base changes etc...HELP SONOS!!!!

And yes I agree!!….Sonos, offer up the older app until you can fix this issue!

With the app update today, ive now managed to register the beam to my system. Fingers crossed no more issues 

I have Sonos systems in five rooms.  I tried setting up Beam 2 yesterday to replace old “Sonos Playbar.”   It wouldn’t register.  After hours of trying to set up with my iPhone, Ingot my iPad.  That resolved the issue.  Try using a separate device than your iPhone because your phone is  mucking up the process.  Don’t ask me how,  try it.  

Trying to add another Gen1 beam to system using new app on iPad. Doesn’t work wired although get further wireless. Get to chime and then finalising and then it fails. Can someone confirm this is an app problem. Tried another iPad but haven’t tried my iPhone as it’s still got the old “working” app on it and not upgrading until the issues are fixed. Tried factory reset and still no joy. 
 

thanks

David