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massive323
Contributor III
October 30, 2022
Answered

Unable to find my music library

I’ve had my Sono 5 for years and played my music library without issue for a while, however, the last year or so sometime the app (phone and desktop) tells me it can’t find my music library - in the past i’ve had to delete my existing and replace it but for the past 7 + months (i just gave up and started streaming Spotify) i’ve been unable to even add the folder - even when i’m using the desktop app (the comp. where my music folder lives) - it keeps saying it can’t find the computer

 

I’ve tried changing my firewall & sharing settings as suggested on a Sonos article but it’s still not working

 

I’m on a Mac running 10.14

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John BAnswer
October 30, 2022

Check that the Mac's NetBios Name and Computer Name are identical and contain no special characters. So start by removing the hyphen from that computer name.

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9 replies

John BAnswer
October 30, 2022

Check that the Mac's NetBios Name and Computer Name are identical and contain no special characters. So start by removing the hyphen from that computer name.

John B
October 30, 2022

Ate you using Sonos S1 or S2? If you are on S1 I am wondering if you need to enable SMB 1  Or switch to S2 if you can

massive323Author
Contributor III
October 30, 2022

hi - i’m using S2 

 

my netBIOS name and computer name are indeed different - can i change either of them to match the other one then?

massive323Author
Contributor III
October 30, 2022

i’ve tried deleting the hyphen in the WINS tab in network but every time i try, - try and apply it, i go back in and the hyphen returns?

John B
October 30, 2022

Come out and give it a few minutes after applying it. Go back in and see if it has then stuck.

massive323Author
Contributor III
November 19, 2022

So, this initially worked - i could play my music library freely but then, again as always, it’s suddenly decided that it can now no longer find my library and we’re back to where we were.. 

Ripped P
Lyricist I
November 22, 2022

I am so over Sonos. Works for a while, then falls over. Too much hassle to fix. 2 days so far, nothing works.

Airgetlam
Airgetlam
November 22, 2022

What did Sonos support say when you called them?

Bruce
massive323Author
Contributor III
November 22, 2022

so again, i went into the netbios, changed the name - made sure everything matched exactly, restarted my computer - re-added  my library and it worked! for a DAY and now i’ve woken up to the exact same message saying Sonos can’t find my music library… 

 

GRR

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