Skip to main content
Avid Contributor I
May 31, 2024
Answered

Unable to downgrade sonos one (g2) to s1 compatible

  • May 31, 2024
  • 52 replies
  • 6288 views

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by GuitarSuperstar

The instructions are referring to the new app. Look at how Sonos differentiates the two different apps in step 6.

”Sonos app” - new app

”Sonos S1 controller” - S1 app

52 replies

Lyricist III
June 25, 2024

I finally have the iphone 6 whit the gold/bronze app on it. But the app crashes all the time. I get the gold Sonos screen and directly after that it crashes. I reinstalled it a few times now, but no luck. I have the idea that Sonos doesn’t want people to downgrade in any way and that they won’t come whit a downgrade option in the future.  Cos if they would, it shouldn’t take that long.  Has anybody a idea how i could get the app going? 

Contributor I
July 8, 2024

In my case the crash was related to iPhone Bluetooth, if Bluetooth is disabled on the iPhone, the app works. But I need Bluetooth enabled in order to downgrade Sonos Move, and I didn't found any working solutions...

Lyricist III
July 8, 2024

In my case the crash was related to iPhone Bluetooth, if Bluetooth is disabled on the iPhone, the app works. But I need Bluetooth enabled in order to downgrade Sonos Move, and I didn't found any working solutions...

I noticed the same. When i disable Bluetooth the app works en whit Bluetooth it ain’t. I did try several iphone’s and a old android, but nu luck. I really hope Sonos comes whit possibility to downgrade, bit i don’t understand why it must take that long.  

Lyricist III
July 13, 2024

I smell a rat, a profit driven contrived one. The issue. You can no longer upgrade S1 Sonos play speakers to S2, or downgrade S2 devices to S1, to make them compatible and link them in the same Sonos system.   I have tried every suggested work around. 4 tech support calls. Even old IOS APPs are now hobbled, only force you to upgrade APP.  S1 Speaker software upgrades to S2 repeatedly fail. It has been two months, and the return of this feature to the APP is not even on list of APP developments for July, or future. I note the *will be reenabled in the future, that has been there for two  months. If you buy a new S2 product, ie AMP, that could previously be simply be downgraded to S1, you must now buy new Sonos speakers with S2 software.

Lyricist III
July 13, 2024

I smell a rat, a profit driven contrived one. The issue. You can no longer upgrade S1 Sonos play speakers to S2, or downgrade S2 devices to S1, to make them compatible and link them in the same Sonos system.   I have tried every suggested work around. 4 tech support calls. Even old IOS APPs are now hobbled, only force you to upgrade APP.  S1 Speaker software upgrades to S2 repeatedly fail. It has been two months, and the return of this feature to the APP is not even on list of APP developments for July, or future. I note the *will be reenabled in the future, that has been there for two  months. If you buy a new S2 product, ie AMP, that could previously be simply be downgraded to S1, you must now buy new Sonos speakers with S2 software.

Yeah, something ain’t right. There were a few updates now, and still no way to downgrade. Why must it take so long? I think that they want to force people that have devices that can run the S2 and still on S1 to the S2. They than stop the S1 and give people the choice to turn in the old devices for a percentage to buy a new device from Sonos. They just want to make more money this way. But on the Sonos site it still says that in a future update it will be possible to downgrade, but not on what devices?? But if they don’t make my One not downgrade anymore, i will switch to Denon. They have also a great product and they just going to lose income, cos i think people more and more people will switch to a other brand. 

Lyricist I
July 13, 2024

I would like to be notified when downgrading to S1 is available in the app again. Our office has a number of Sonos speakers and a Connect, all bought around the same time. But for some reason, half the devices cannot be upgraded to s2 and half can. I’d like to downgrade everything back to s1 to be on a single network again. 

Lyricist III
July 15, 2024

Returned the new Amp (S2) I bought, to connect floor speakers to TV. Was going to get a Sonos sub, too. For those thinking they still want to upgrade S1 to S2 if they can, check out the Sonos APP reviews on APP store or google play. It is eye opening. All reviews one star for the past two months. Scroll through hundreds of different issues, from the May 7  “ completely new from the ground up” APP. It is unprecedented. 10 weeks, and no fix of connectivity issues. Might happen, got my money back, just in case, as tech support is not reassuring, just acknowledging there is currently no fix. I will move forward with a different brand TV sound system. Keep my 3 Play 5 gen2 speakers, isolated, no updates. Adios.

Lyricist III
July 15, 2024

Returned the new Amp (S2) I bought, to connect floor speakers to TV. Was going to get a Sonos sub, too. For those thinking they still want to upgrade S1 to S2 if they can, check out the Sonos APP reviews on APP store or google play. It is eye opening. All reviews one star for the past two months. Scroll through hundreds of different issues, from the May 7  “ completely new from the ground up” APP. It is unprecedented. 10 weeks, and no fix of connectivity issues. Might happen, got my money back, just in case, as tech support is not reassuring, just acknowledging there is currently no fix. I will move forward with a different brand TV sound system. Keep my 3 Play 5 gen2 speakers, isolated, no updates. Adios.

I did buy a Denon’s home 150 for in the kitchen and it sounds incredible, much better as a Sonos one. Only downside is that there is nu Google Assistant. I’m thinking to replace all my speakers if they don’t make it possible to downgrade. 

Contributor I
July 25, 2024

Was thinking of buing a new Sonos unit to my “old” (S1) system and find this. This company is really an amazing one. Things like this keeps on happening, it never ends.

Lyricist III
July 25, 2024

Was thinking of buing a new Sonos unit to my “old” (S1) system and find this. This company is really an amazing one. Things like this keeps on happening, it never ends.

I not gonna buy anything from Sonos until they make the backward compatible option possible again. My brother works at a really big retailer and Sonos was one of the top brands they sell, but not anymore. People ain’t buying it cos of this problem and Denon sells like crazy at the moment.