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Avid Contributor I
May 31, 2024
Answered

Unable to downgrade sonos one (g2) to s1 compatible

  • May 31, 2024
  • 52 replies
  • 6288 views

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

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Best answer by GuitarSuperstar

The instructions are referring to the new app. Look at how Sonos differentiates the two different apps in step 6.

”Sonos app” - new app

”Sonos S1 controller” - S1 app

52 replies

Lead Maestro
May 31, 2024

The article states:

Sonos app version 80.0
The ability to downgrade a Sonos product to S1 is temporarily unavailable, but will return in a future update.

"Receive with simplicity everything that happens to you." - Rashi
Avid Contributor I
May 31, 2024

Thanks but that refers to the app previously known as s2 which is on version 80.1.2 or something similar. Is that the only app that can downgrade as all the support articles say you can do it in s1 (currently version 11.14). They say there should be something at the bottom of the screen which isn’t there. Is there a timeframe for bringing this future update live?  

Lead Maestro
May 31, 2024

Based on the instructions in that article, it appears that both apps are required to downgrade a device to S1.

"Receive with simplicity everything that happens to you." - Rashi
Avid Contributor I
May 31, 2024

If you only use the S1 Controller app to control Sonos

  1. Make sure the Sonos product you'd like to downgrade has been reset. A Sonos product that has been reset will show a flashing green status light.
  2. Open the Sonos app for iOS or Android.
  3. When asked to Set up or Join a system, select More options at the bottom of the screen.
  4. Select Downgrade product to S1.
  5. The app will detect your product nearby. Follow the instructions to downgrade your product's software to S1.
  6. Once the downgrade process is complete, close the Sonos app and open the Sonos S1 Controller app for iOS or Android, then add your product to your S1 system.

step three is where it all falls down.. ‘More options’ doesnt appear

Lead Maestro
May 31, 2024

The instructions are referring to the new app. Look at how Sonos differentiates the two different apps in step 6.

”Sonos app” - new app

”Sonos S1 controller” - S1 app

"Receive with simplicity everything that happens to you." - Rashi
Avid Contributor I
May 31, 2024

You’re absolutely correct. Thanks for all your speedy replies. How ridiculously confusing :S

Avid Contributor I
May 31, 2024

Anyone else with this problem… Get an ios device that doesn’t have latest ios on it.. Go into your app store purchase history. Download the sonos s2 app (Bronze coloured icon) and then you can downgrade. That will save you hours with the terrible support staff.

Lyricist III
June 6, 2024

I have the same problem, did try everything and it’s not possible. Even whit the new update, there is no possibility to downgrade. In my case it’s really strange, cos i have 4 Sonos one speakers. I have set them up as stereo, so 2 sets. They are all on the same network, auto update is off and 1 set did update to the S2. It should not be possible, but it happend. Called the helpcenter and they could not explain and help me. I doubt if in the future there will be a possibility that the can be downgraded, cos why did they not solve it whit the last big update this week?? But i going to try the old S1 controler and hope it works. Cos i notice the difference in sound and i’m not happy whit it. 

Avid Contributor I
June 6, 2024

I have the same problem, did try everything and it’s not possible. Even whit the new update, there is no possibility to downgrade. In my case it’s really strange, cos i have 4 Sonos one speakers. I have set them up as stereo, so 2 sets. They are all on the same network, auto update is off and 1 set did update to the S2. It should not be possible, but it happend. Called the helpcenter and they could not explain and help me. I doubt if in the future there will be a possibility that the can be downgraded, cos why did they not solve it whit the last big update this week?? But i going to try the old S1 controler and hope it works. Cos i notice the difference in sound and i’m not happy whit it. 

can you get hold of an older ios device even if its just to borrow it to do the solution I have mentioned above

Lyricist III
June 6, 2024

I have a old iPhone 8 and even a 4 somewhere, but i have to see if it’s possible to get the old app on the 4. On the 8 i hope i didn’t update the 8 last time i used it. I really hope this way i can downgrade.