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Sunder21
Contributor I
July 12, 2020
Question

unable to connect to TuneIn

I recently updated my Sonos app to S2 - since then I have been having issues playing tuneIn radio. Initially it used play intermittently but now is not connecting to TuneIn at all. 
Any help is appreciated. 
 

thank you. 

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17 replies

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Sunder21Author
Contributor I
July 20, 2020

@Kyle A 

 

Sunder21Author
Contributor I
July 20, 2020

@Kyle A 

 

Sunder21Author
Contributor I
July 20, 2020

@Kyle A 

 

Sunder21Author
Contributor I
July 20, 2020

@Kyle A - just letting you know that I only experienced this issue since upgrading to S2. 
 

Everything used to work perfectly fine on S1. I if there is a way I could go back to S1 at all? 

Kyle A
Kyle A
Retired Sonos Staff
July 20, 2020

Hi @Sunder21, thank you for the update.

Did you mark the station as your favorite and trying to play it using the favorites of the Sonos app?

If so, remove it from your favorite and try searching it manually then add it as your favorite.

Because at times our music service partners update their APIs even for their radio stations.

If not, the Sonos speakers are having a hard time reaching the TuneIn servers in the diagnostic. Let’s try rebooting the Network this includes the Huawei router.

Checked the router model, no known issue with D-link DIR842. No service outage from TuneIn in Music Service Status

To go back to S1, It’s not advisable to revert the Sonos App to the previous version.

Update us on how the troubleshooting goes.

 

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    fabianmach
    Lyricist I
    July 28, 2020

    I had the same issue after updating to S2

    I removed the tune-in favorites in Sonos and added them back and it worked :)

    Kyle A
    Kyle A
    Retired Sonos Staff
    August 1, 2020

    Hi @fabianmach, thank you for the input and sorry for the late response.

    I’m glad that it’s working fine now. 

    If you encounter issues, feel free to reach out.

    The community is here to help.

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