unable to connect (to everywhere)

Forum|Forum|2 years ago
May 20, 2024
12 replies
1389 views

Since the app “update”, I can EITHER connect to my Sonos Roam OR my Era 100s. Before the update I could connect the whole system. I used the Roam to take my listening experience out of the two rooms that my Era 100s are located. But now, when I try to connect to the Roam AND at least one Era 100, I get a pop up that says “Unable to connect. Try again later.”
Well, I’ve been trying again later for a week now with no success.

Also, the sleep timer went away with this “update.”

The old app was fine! It was easy to use and had great features. Why did Sonos ruin their app?

Also, the chat bot on the support website just shut down. And the time to speak with a representative on the phone is 85 minutes.

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Best answer by Owlbeard

It looks like Sonos just released an update for Roam. That seemed to have fixed the problem.

But I have to say, the old app was WAY better. I had no trouble. in addition to this issue, the new app took away the sleep timer and a few other features. It’s disappointing that a system that was so good scaled back with its new app.

Show previous replies

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User973128

Contributor I

I have the same problem. I have two Era300 and a single Sonos One. I can group either Era300 with the One without issue. But I cannot group the two Era300s together. “Unable to connect.” Not sure when this stopped working, but it’s really annoying!

C

Cruisecin

Lyricist I

Spent way too much time this morning trying to get all three working together. One of the suggestions here was to update speakers and three minutes later they’re in perfect harmony. But without this forum, I’d still be gnashing my teeth… thanks! (It was the One!)

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