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jprcdch
Contributor I
August 30, 2020
Question

Unable to connect to Apple Music

Since this morning my Sonos System is unable to connect to Apple Music.

Here is what I done so far resolve the issue:

 

Re-connect the Apple Music account

Now connect successfully

Re-start Sonos App phone and router. 

Other service than Apple Music are running without issues. 

 

If I choose a song to play the msg appears „Not able to connect to Apple Music“

 

I checked the Sonos service page and no issues with Apple Music are displayed. 

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1 reply

Kyle A
Kyle A
Retired Sonos Staff
August 30, 2020

Hi @jprcdch, thank you for reaching out and welcome to the community.

Thank you for taking the time to troubleshoot this and listing down the troubleshooting you already did.

In your case, I would like to take a look at your Sonos system. Please take a diagnostic from the Sonos app while trying to play Apple music.

Setting > Help & Tips > Submit Diagnostic and post the confirmation here.

This will give us clues on what’s happening.

If you have other concerns, feel free to reach out.

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