Contributor I

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Unable to add Music Services to Sonos S1 app

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Hello

We have several Sonos products and all work fine with the Sonos 2 (S2) app. However, we have just moved into a property with Sonos speakers fitted to the ceilings and these are operated by the Sonos S1 app.

Whilst we are successfully able to play music to the ceiling speakers from Sonos Radio (via the S1 app), we simply cannot add a Music Service to the S1 app. We have tried several times but when selecting ‘Add a Service’ from the Services & Voice menu, no other music service appears and all that happens is a spooling wheel (as if the S1 app is looking for a music service). The only music we can play is from Sonos Radio.

We want to add Amazon Music (U.K.) to the S1 app and, if possible, BBC Sounds - but the main source of our music is via Amazon Music.

Why is the S1 app not finding any music services. Are we missing something?

Many thanks in advance for any advice offered.

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Corry PAnswer

Sonos Staff

Hi @Treble Clef et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry P

Sonos Staff

Hi @stlguy

I have no idea, but I assume the fix was performed on the server side of things.

Or is it that you are aware of the problem with no timeline of when it might be fixed.

It is already fixed, hence my previous statement.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

stlguy

Trending Lyricist I

Still not working for me. Iphone Screenshot from a minute ago. Five artists. This is the S1 app. S2 app the exact same. Thanks.

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Corry P

Sonos Staff

Hi @stlguy

This thread is about the inability to add any music service to an S1 system, and it was that issue that was resolved

The issue your screenshot shows is off topic for this thread, and is still under investigation.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

jamiemac1

Lyricist I

I resolved this, but with no assistance from Sonos. It really is too bad that they can't provide better customer support and communication. I have thousands tied up with my system and really enjoy the performance of the system. However, they really have some work to do regarding ‘fixing bugs”.

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chrisgillard

Lyricist I

Hi,

I’m new on this chat, but Sonos user for very very long (something like the beggining)

I have issue with my Sonos S1, not possible neither ios or Mac app, to add Amazon music, it doesn’t appear in the list, updated are done.
I read all the topics before, maybe I missed one, but any help would be appreciated.

Cheers

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buzz

Grand Maestro

Is Amazon Music available in your country?

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C

chrisgillard

Lyricist I

Yes all the technical parameters are good, including the area where I can use Amazon music (France)

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buzz

Grand Maestro

Check your Sonos profile and make sure that the country is correct. I have no experience with this, but I can imagine that there could be some quirks if you access the Internet via a VPN hosted in another country.

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