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Enthusiast I
Jun 12, 2024 11:44 PM UTC
Question

Unable to add Apple Music

Since the new App came out I am unable to add Apple Music as a service. Can someone try this and let me know if it’s only me? Yes, I am a paid subscriber etc etc ….help! 

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11 replies

chrisOVAuthor
Enthusiast I
Jun 14, 2024 5:42 PM UTC

@Keith - Sonos Can you advise why I am not able to add Apple Music as a service?? Is this a known bug and are you working on resolving it??!!

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Lyricist III
Jun 15, 2024 1:56 PM UTC

im having the same issue. unable to add new music services deezer or apple, tidal is already connected but i removed that and now am unable to add that back either so now unable to play any music.  just keeps saying the music service wasnt added, try again.  😫

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chrisOVAuthor
Enthusiast I
Jun 15, 2024 2:18 PM UTC

It’s crazy I can’t understand how this can even be - we literally CAN’T add music services to our Sonos systems! 

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chrisOVAuthor
Enthusiast I
Jun 16, 2024 7:28 PM UTC

Sonos help eerily silent on this issue - I just can’t believe how they can not acknowledge awareness of it and reassure us they are working on it. Crazy. 

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Airgetlam
Jun 17, 2024 3:28 AM UTC

Like the schedule they posted in this FAQ article?

My understanding is that the FAQ article will be updated as needed.

And the release notes here?

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Bruce
chrisOVAuthor
Enthusiast I
Jun 17, 2024 10:30 AM UTC

Like the schedule they posted in this FAQ article?

My understanding is that the FAQ article will be updated as needed.

And the release notes here?

Huh? 

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Lyricist III
Jun 17, 2024 10:33 AM UTC

Like the schedule they posted in this FAQ article?

My understanding is that the FAQ article will be updated as needed.

And the release notes here?

I don't understand what you're trying to say. There's nothing in those links that have detail of this issue... 🤷‍♂️

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chrisOVAuthor
Enthusiast I
Jun 17, 2024 10:42 AM UTC

Exactly! Useless contribution. 
 

I can confirm that it is now impossible to add ANY music service to Sonos. All return errors when trying to add. 

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Lyricist III
Jun 17, 2024 10:46 AM UTC

I read another thread earlier that said if you create a whole new account, it should work. I'm at work now so will be trying that later.

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Lyricist III
Jun 17, 2024 7:31 PM UTC

Well I've tried setting up a new account and adding the speaker but now it won't let me add the speaker so now it's even more unusable. 😡

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