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chrisOV
Enthusiast I
June 12, 2024
Question

Unable to add Apple Music

  • June 12, 2024
  • 11 replies
  • 168 views

Since the new App came out I am unable to add Apple Music as a service. Can someone try this and let me know if it’s only me? Yes, I am a paid subscriber etc etc ….help! 

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    11 replies

    chrisOVAuthor
    Enthusiast I
    June 14, 2024

    @Keith - Sonos Can you advise why I am not able to add Apple Music as a service?? Is this a known bug and are you working on resolving it??!!

      benlampard
      Lyricist III
      June 15, 2024

      im having the same issue. unable to add new music services deezer or apple, tidal is already connected but i removed that and now am unable to add that back either so now unable to play any music.  just keeps saying the music service wasnt added, try again.  😫

      chrisOVAuthor
      Enthusiast I
      June 15, 2024

      It’s crazy I can’t understand how this can even be - we literally CAN’T add music services to our Sonos systems! 

        chrisOVAuthor
        Enthusiast I
        June 16, 2024

        Sonos help eerily silent on this issue - I just can’t believe how they can not acknowledge awareness of it and reassure us they are working on it. Crazy. 

          Airgetlam
          Airgetlam
          June 17, 2024

          Like the schedule they posted in this FAQ article?

          My understanding is that the FAQ article will be updated as needed.

          And the release notes here?

          Bruce
          chrisOVAuthor
          Enthusiast I
          June 17, 2024

          Like the schedule they posted in this FAQ article?

          My understanding is that the FAQ article will be updated as needed.

          And the release notes here?

          Huh? 

          benlampard
          Lyricist III
          June 17, 2024

          Like the schedule they posted in this FAQ article?

          My understanding is that the FAQ article will be updated as needed.

          And the release notes here?

          I don't understand what you're trying to say. There's nothing in those links that have detail of this issue... 🤷‍♂️

          chrisOVAuthor
          Enthusiast I
          June 17, 2024

          Exactly! Useless contribution. 
           

          I can confirm that it is now impossible to add ANY music service to Sonos. All return errors when trying to add. 

          benlampard
          Lyricist III
          June 17, 2024

          I read another thread earlier that said if you create a whole new account, it should work. I'm at work now so will be trying that later.

          benlampard
          Lyricist III
          June 17, 2024

          Well I've tried setting up a new account and adding the speaker but now it won't let me add the speaker so now it's even more unusable. 😡

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