unable to accept terms on use on Sonos App on iphone

Forum|Forum|2 years ago
July 9, 2024
22 replies
1508 views

Brand new user to Sonos. Downloaded the Sonos App to iPhone but was unable to use, as the button to accept terms of use button is greyed out.
Have then downloaded Sonos App to iPad and been able to accept terms of use there and get started using new Sonos Roam. This is not ideal as wish to be able to use Sonos Roam when out of range of Wi-Fi in garden.
Can anyone suggest fix to get the Sonos App working on iPhone so I can actually roam using my speaker.
I have already checked/tried:

Checking I am on latest version of IOS
Updating App by deleting and reinstalling
Deleting App rebooting iphone and reinstalling App

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Best answer by coletrickle26

If you have your font or text size increased on iPhone it may cause this issue.

This is from Sonos in another thread -

“We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.”

Show previous replies

L

lancerus

Lyricist I

I finally got it to work - I turned the iPad in landscape mode, combined with a couple of swipes down. Same swipes down when in portrait mode wouldn’t work.

C

Caring Medical

Lyricist I

lancerus...THANK YOU!! I’ve been working on this periodically for over a week trying to “Agree” to the terms and conditions, and the landscape mode worked. I can’t believe I had to turn my iPad to update an App, but that worked. THANKS AGAIN!!

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