Contributor I

Answered

unable to accept terms on use on Sonos App on iphone

Forum|Forum|2 years ago
July 9, 2024
22 replies
1508 views

Brand new user to Sonos. Downloaded the Sonos App to iPhone but was unable to use, as the button to accept terms of use button is greyed out.
Have then downloaded Sonos App to iPad and been able to accept terms of use there and get started using new Sonos Roam. This is not ideal as wish to be able to use Sonos Roam when out of range of Wi-Fi in garden.
Can anyone suggest fix to get the Sonos App working on iPhone so I can actually roam using my speaker.
I have already checked/tried:

Checking I am on latest version of IOS
Updating App by deleting and reinstalling
Deleting App rebooting iphone and reinstalling App

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Best answer by coletrickle26

If you have your font or text size increased on iPhone it may cause this issue.

This is from Sonos in another thread -

“We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.”

C

coletrickle26Answer

Collaborator I

If you have your font or text size increased on iPhone it may cause this issue.

This is from Sonos in another thread -

“We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.”

W

Welshmark64Author

Contributor I

Thank you so much that has worked. I am up and running on my iPhone. I was so frustrated. This has sorted it.

M

Mirt

Contributor I

If you have your font or text size increased on iPhone it may cause this issue.

This is from Sonos in another thread -

“We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.”

from Sonos in another thread - where to look, please??

I’ve prevented all zoom options I can find but still cannot accept terms

C

Colin_Cessy

Lyricist I

Yes, this works for me. Many thanks for the pointer. What a ridiculous way to create a bad impression at first contact with Sonos products! You’re better than that Sonos!

B

boymathias

Lyricist III

Likewise, switching off the zoom/resetting the font size has made no difference. Now what?

C

Colin_Cessy

Lyricist I

As well as text size set in the middle, make sure that Display Zoom is set to default. That worked for me.

B

boymathias

Lyricist III

thanks for your help guys. i stuck with it and after a lot of fiddling and reboots, the app finally opened. for those still struggling to find all the zoom/font size settings in their iphones - check in settings, in both display/brightness and accessibility and make sure everything is reset to default and all zoom functions switched off. then reboot your iphone and delete/reload the sonos app. after this, the app should open. then for those like me with poor eye sight, you can go back to your zoom/increased font size settings on your iphone. good luck and hopefully one day sonos will get their act together and iron out all these faults and missing functions on the new app.

G

Geezer-23

Lyricist I

I’ve set my text size to the middle setting and all in accessibility is set to default. I’m running the current iOS (17.5.1) on my SE and the current version of the Sonos app. I’ve rebooted my phone. The Accept button is still grayed out!

Any more suggestions?

C

Christallmighty

Lyricist II

Same as Geezer, long time user, updated and can’t accept the new licence on my iPhone SE and it’s not the font size or Zoom etc have tried that, please advise.

R

Rhonny

Prodigy III

Same as Geezer, long time user, updated and can’t accept the new licence on my iPhone SE and it’s not the font size or Zoom etc have tried that, please advise.

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