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maxkamer
Contributor I
Feb 17, 2024 5:04 PM UTC
Answered

tunein only telling "this is tunein"

hello everybody,

 

when I try to start a podcast with TuneIn, the system only play a phrase telling “this is TuneIn”, then nothing is reproduced. Last saturday everything worked properly.

This issue is with both services TuneIn and TuneIn new.

What’s wrong with my system?

thank you in advance

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StuartHAnswer
Lyricist II
Feb 22, 2024 6:45 AM UTC

Podcasts now seem to be working again…. TuneIn have got back to me and said it’s a known issue that their developers are working on; apparently it’ll be fixed in a future release….  I hope they don’t mean the TuneIn app, I did make it clear it was only an issue via the Sonos app! 

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10 replies

Airgetlam
Airgetlam
Feb 17, 2024 6:00 PM UTC

There’s another thread about this. As a guess, the issue is on TuneIn’s servers, since that data never exists on a Sonos server. You may want to contact TuneIn directly. 

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Bruce
    maxkamerAuthor
    Contributor I
    Feb 17, 2024 6:02 PM UTC

    Thank you for reply. It’s quite strange because by internet browser the content is reproduced correctly.

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    Airgetlam
    Airgetlam
    Feb 17, 2024 6:04 PM UTC

    As far as I am aware (my contacts within TuneIn have been gone for years, now), TuneIn uses a different server connection to feed Sonos than they do for their own app, and the web. 

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    Bruce
    maxkamerAuthor
    Contributor I
    Feb 17, 2024 6:10 PM UTC

    I wrote to TuneIn assistance, waiting for their response

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      StuartH
      Lyricist II
      Feb 18, 2024 5:35 PM UTC

      Same issue here. I reported it to Sonos but got nowhere; they put it down to me having a free account despite it working okay in the TuneIn app and working fine via Sonos until recently. 

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      Airgetlam
      Airgetlam
      Feb 18, 2024 6:44 PM UTC

      Sonos wouldn’t be able to fix an issue on TuneIn’s servers, you’d need to lean on TuneIn. 

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      Bruce
      StuartH
      Lyricist II
      Feb 18, 2024 6:57 PM UTC

      I’ve done that as well! 

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        pssguy
        Contributor I
        Feb 18, 2024 8:38 PM UTC

         Same issue. Although for a while I got an ad as well. Please post answer from Tunein if it resolves problem

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        StuartHAnswer
        Lyricist II
        Feb 22, 2024 6:45 AM UTC

        Podcasts now seem to be working again…. TuneIn have got back to me and said it’s a known issue that their developers are working on; apparently it’ll be fixed in a future release….  I hope they don’t mean the TuneIn app, I did make it clear it was only an issue via the Sonos app! 

        Translate
          Airgetlam
          Airgetlam
          Feb 22, 2024 3:59 PM UTC

          I would assume it’s the software on TuneIn’s servers…or wherever TuneIn points to to get the data. To my knowledge, none of this ever lives on a Sonos server, so it wouldn’t require an update to Sonos’ software/firmware.  

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          Bruce
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