TuneIn on Sonos cutting out.

Question

I had an issue with Planet Rock App premium keep cutting out. Went through support, they decided it was a Planet Rock app issue. So I canceled my premium subscription and started to listen through the TuneIn app, which never cut out.

That is until I have just updated to the new TuneIn app and guess what - its now started to cut out every 4 mins or so, so just the same behaviour as the Planet Rock app had.

Doesn’t cut out on iPhone or iPad.

I don’t have a premium subscription on TuneIn, so it is not a authorising issue. Planet Rock is fine from Sonos Radio as well.

Airgetlam · Accepted Answer

Note that the TuneIn app, and the web based connection go to different servers at TuneIn than the Sonos app points to (or different servers at whatever the endpoint is). They aren’t the ‘same’. You may want to reach out to Planet Radio directly, based on a thread or two in these forums, they’ve recently been having some issues.

Airgetlam · Answer

Have yousubmitted a system diagnostic within 10 minutes of experiencing this problem, and calledSonos Support to discuss it?My suspicion would be awifi interferenceissue, but the data in that diagnostic would likely help pin it down. It could even be a duplicate IP address problem.

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