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dwjohnson21
Contributor I
February 17, 2024
Answered

Trying to load my music library

  • February 17, 2024
  • 1 reply
  • 51 views

I am using Sonos V2 and everytime I try to get it to load my Itunes Music it gives me an Error Code of DESKTOP-HCG3OIT is not responding.  Anyone have any ideas on this as its driving me mad trying to figure it out.  Thank you

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Best answer by Jamie A

Hi @dwjohnson21, welcome to the Sonos Community!

I’ve had a look into your system and can see through an automatic diagnostics that you’re receiving a CIFS 112 (Host is Down) error. In this case, calling into our support team would be the best way to resolve this, as they can remote into your system to adjust your share settings and manually add the music library share, which is often needed with this type of issue.

I hope this information helps!

1 reply

Jamie A
Jamie AAnswer
Sonos Staff
February 19, 2024

Hi @dwjohnson21, welcome to the Sonos Community!

I’ve had a look into your system and can see through an automatic diagnostics that you’re receiving a CIFS 112 (Host is Down) error. In this case, calling into our support team would be the best way to resolve this, as they can remote into your system to adjust your share settings and manually add the music library share, which is often needed with this type of issue.

I hope this information helps!

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