TruePlay with Arc, Sub and two Era 300

Forum|Forum|2 years ago
May 29, 2024
12 replies
780 views

I’m trying to setup TruePlay on my 5.1 system which includes an Arc, the Sub and two Era surround speakers. The TruePlay process runs through to completion on my iPhone but when I go back into the system the settings appear not be have been saved.

I’ve run a couple of other tests. If I remove the Era 300s from the 5.1 system and set them up as a stereo pair TruePlay works on both individual systems: Arc+Sub & Era 300 stereo pair.

The problem is therefore when I merge all four items into one 5.1 system.

Is this a known issue?

Does anyone have any ideas on how this can be resolved?

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Best answer by BrandonA

I just went back into the app to try to set it up one last time and to my surprise it was showing as already being setup. I re-run the process and everything is now working as expected.

The solution was therefore to ensure you are on at least the early June very of the software and the latest firmware updates.

Show previous replies

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Dawgs66

Lyricist I

Era 300 don’t work with Arc with the tv. I have tried uninstalling the app, resetting internet, restarting everything. Hope every update would resolve it, but does not. Spent around 5 hrs on hold n 3 hrs with tech 1. Sent CEO email useless, to get a tech 2 level if can’t get an appointment.

I am an original Sonos customer bought at least 12 speakers. This is an ultimer issue. My speakers work fine with Spotify. My Arc works well , so I don’t get why the system does not work well.

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Oaks

Contributor I

Was finally successful TruePlay tuning my Era 300's/Arc/Sub mini setup BIG thanks to you guys on this forum for sharing your experiences and tips. Was using iPad with no success then tried iPhone. Bingo! TruePlay tuning started and finished. Interesting is the fact that Sonos level 2 support tech emailed me (after 2 weeks of crickets) and said

"We noticed that we're successful in adding the Era 300 as a surround. Let us know if you have other questions or other concerns."

First of all my fellow Sonos owners on this forum helped me and second you offered no help at all initially so why would I ask again LOL so no thank you.

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