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bignicknicknick
Oct 31, 2024 1:05 AM UTC

Trueplay - Surround Distance Isn’t Accurate

My left surround is 2 feet away and my right is more than 10 feet away. 
 

After doing Trueplay, both surrounds show more than 10 feet away. 
 

Any idea why the surround distance isn’t accurate when doing Trueplay tuning on iPhone?

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    Mr. T
    Mr. T
    Nov 13, 2024 3:44 PM UTC

    I notice a new iOS App today on App Store, release notes say “Ongoing improvements to Trueplay”

    I would assume that is potentially related to the recent reports of low bass with Arc Ultra/Sub after Trueplay has been enabled 

    It would be nice if Sonos would be transparent on what these new updates are doing rather than leaving us all guessing. I’ll let you download it first 🙂

    There are the Release Notes to refer too.

    Plus discussions on Reddit say Advanced Trueplay has been fixed for Arc Ultra:

    https://www.reddit.com/r/sonos/comments/1gqf9q3/new_sonos_app_update_available/

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      Sathees
      Contributor I
      Nov 21, 2024 5:23 AM UTC

      In my testing trueplay does not set the surround distance correctly. Previous app version was allowing us to set the distance even after running the true play , where I was able get the system sound right. now it has been disabled as usual . I’m not talking about the surround distance showed when it is greyed out , but how it sounds after running trueplay. It sounds louder and tiny(quality is jus not there). Very

      frustrating! It would be great if you allow us to change the distance even after running trueplay like how it was in versions released in October . People keeping surrounds very close to LP will have this issue I guess. 

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      Longor
      Trending Lyricist I
      Dec 20, 2024 3:39 PM UTC

      I noticed this on my system yesterday as well…

      The surrounds are much louder than they used to be, so I checked and they were both set to “more than 10 ft” (and greyed out).  I turned Trueplay off and they went back to “2 to 10 ft” that I had them set to.  Turned Trueplay on again and they changed back to “more than 10 ft” and their volume increased.

      As others mentioned, hopefully it’s just an update bug that overrides the manual setting and automatically changes the surround distance (and volume, accordingly) when Trueplay is on.

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      Minhlong
      Enthusiast I
      Jan 9, 2025 7:11 PM UTC

      No update for this issue?

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      Minhlong
      Enthusiast I
      Jan 30, 2025 5:42 PM UTC

      Still no update with the last firmware 

      Is it so difficult to re-add this feature ?

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        samjlevy
        Lyricist I
        Feb 21, 2025 10:18 PM UTC

        Sonos, please re-enable this feature.

        My left speaker is 1 foot away and my right is around 8 feet away. No matter how I TruePlay the left is always much louder and it completely ruins the surround effect.

        I have to have Trueplay off but the system sounds much better with it apart from the surround issue.

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          Minhlong
          Enthusiast I
          Mar 7, 2025 3:02 PM UTC

          No news for this ?

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            warnerrj79
            Contributor I
            Mar 14, 2025 8:39 AM UTC

            Sonos, please re-enable this feature.

            My left speaker is 1 foot away and my right is around 8 feet away. No matter how I TruePlay the left is always much louder and it completely ruins the surround effect.

            I have to have Trueplay off but the system sounds much better with it apart from the surround issue.

            I also have the same problem…..

            I have an Arc Ultra with a sub 4 and 2 x Era 300s. Seems like after Trueplay, my left side is slightly louder…..

            Things I’ve tried:

            • Removed surrounds and re-added
            • Swapped speaker physical position of the 2 surrounds (Left/Right change)
            • Reset the whole system (all speakers reset) and started from scratch
            • Attempted adding devices to the system in a certain order - different from previous attempts

            Only thing I haven’t tried is attempting a trueplay calibration with my being closer to one surround.

            I too would like to see some sort of volume tweaking function after trueplay has been enabled. This would help immensely.

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              djwoodyuk
              Contributor I
              Mar 26, 2025 4:27 PM UTC

              Same problem for me. 

              Distance is incorrect and the only way to change this is disabling Trueplay, which I don’t want to do.

              Hopefully this gets fixed

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                Minhlong
                Enthusiast I
                Mar 26, 2025 4:30 PM UTC

                That's a feature we're asking since many years 

                Has this been reported ?

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