Trueplay - Surround Distance Isn’t Accurate

My surround distance settings are greyed out, as are the sub phase settings. I updated the firmware in the speakers and teh S2 app,

So I just re-did the test with the phone right next to the left speaker and it still shows more than 10 ft away. 
 

The left speaker is too loud…if I turn off Trueplay and set it to 2-10 ft it lowers…but when I turn Trueplay back on it reverts back to 10+ feet. 
 

Very disappointing that Trueplay can’t get the distance of the surround correct. 

I had this issue when I had the Arc connected to my system but it’s now greyed out in Arc Ultra. But like you, the distances say more than 10 ft when they are definitely under 10. I hit reset in that page and it switched to between 2-10ft, but I wonder if that messes up the Trueplay tuning.

Even with the wrong distances - how does your system sound?

The left one (right next to my head) is too loud. I had to turn off Trueplay and lower that speaker to the middle setting of 2-10 feet. 

I see what is going on, When you toggle TruePlay off, the distance choices and phase for the sub, come back. I remember it used to be this way a year or so ago (Trueplay precluding having the option to change the distance and phase). 

Then in one of the updates, I think this year, they brought distance choices/phase back when TruePlay was engaged.

Now it appears TruePlay is setting the distance and the sub phase. My distances sound fine.

To @106rallye point: My system always sounds great (Room1: Arc/E300s/Sub3 and Room2: Pair OneSLs/Submini)

I’ve simply learned, over the years, that Sonos isn’t a software company, lol. Don’t upgrade the app stuff until the YT influencers say so. I always get my 2 room system to work, by fiddling around with it.

So I just re-did the test with the phone right next to the left speaker and it still shows more than 10 ft away. 

I’m curious, the surround spacing choices are choices, manually made and not determined by TruePlay or changed by TruePlay - at least in my experience. I’ve never heard of the Trueplay picking the “shows more than 10ft” or other choice.

• Can anyone confirm/correct my above for bignick?

Certainly, I could be incorrect here. If I’m understanding you bignick, maybe your expectation of this feature is incorrect?

 I don’t think any room correction software can compensate for a surround speaker close to one’s head.

What does all this mean? If it’s saying the speaker is more than 10 feet away and it isn’t, and the sound out of the closer speaker is too loud, what happens when I turn off trueplay, manually fix it to under 10 ft, then turn TP back on. Doesn’t that mess up the TP tuning?

I sit way closer to my left speaker compared to my right, so I Trueplay tune everything to where I’m sitting. 

If the Trueplay was accurate, it would show 2-10 feet on the left and more than 10 feet on the right.

I literally had to disable Trueplay to get the sound balance corrected. Can anyone at Sonos look into this?