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j5cent
Contributor I
May 9, 2024 10:24 PM UTC

trueplay not working

Trueplay won’t work for me. Its stuck on the final menu before the tones are played.

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    9 replies

    KF826
    Lyricist I
    May 10, 2024 2:04 PM UTC

    Same issue. How do I get the Sonos App back?

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      j5centAuthor
      Contributor I
      May 10, 2024 9:49 PM UTC

      Now trueplay on/off slider is gone. Tried to trueplay again and it still stalls out. 🤬

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      Rickyp452
      Lyricist III
      May 11, 2024 9:17 PM UTC

      When will they fix true play? Can’t hear tone if we can’t get a fix, How can we get 16.1 versions back?

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        Iflyfastr
        Contributor I
        May 14, 2024 12:24 AM UTC

        I’ve had a horrible time with this app update, speakers difficult to join WiFi, now tried TruPlay and stuck on last menu with no test tones. 
        I also want old app back!

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          Tutorial
          Contributor I
          May 15, 2024 9:35 PM UTC

          Same issue here

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            Jedhiggs
            Lyricist I
            May 17, 2024 12:57 AM UTC

            I got my Arc 3 days before the app update and trueplay worked perfectly. Then I added on a Sub Mini AFTER the update and could not get trueplay to run again. Total stalls before it’s supposed to play the tones like you’re saying. I wonder if the addition of the sub mini is causing my issue or if it’s the update. 

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            Laney
            Lyricist II
            May 18, 2024 7:45 PM UTC

            I have the same issue since the new app.never had a problem before 

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            Osvaldovega
            Lyricist I
            May 21, 2024 1:13 AM UTC

            Same issue. How do I get the Sonos App back?

            After updating the application, trueplay stopped working, it's a disaster.

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            Schlumpf
            Schlumpf
            Virtuoso
            May 21, 2024 1:49 AM UTC

            I tried both, extended and quick tune, from within new iOS app using 16.2 firmware and both worked. 
            I just recognized that you are not able to cancel the setup at the last step before trueplay starts. The steps before you are able to „quit“ the popup wimdow. 
            And… trying to use an unsupported device, for me an iPad10, doesn’t show an error message. You just stuck at the last step and can’t start playing the test tones. You have to close the app to get out of there. 
            But using another Apple device for me worked. 

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            Ralf
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