Renowned Enthusiast I

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trueplay missing

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Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks

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Thommyz0r

Lyricist II

I'm having so many issues on the new app. I was hoping others may be exaggerating with their poor reviews/experience but sadly they appear to be right. I've also lost automatic trueplay as an option from my Sonos Moves (amongst many other issues/glitches). To be honest, I can't believe this passed QA - needs a serious update or rollback asap.

Automatic trueplay was one of the main selling features on the Move. It will probably still work when you turn on the physical button. But no way to confirm now on Android phones. Took me 10sec to figure out it was missing. So yes the QA team was sleeping. Rushed software releases are more and more common these days.

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Ummagumma

Trending Lyricist II

TruePlay settings are still active but us android users can no longer turn it on or off🤷

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I'll see you on the darkside of the moon

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Zielwolf

Avid Contributor III

Spatial Audio is Dolby Atmos for those like me with Sonos Era 300s. Trueplay, Audio Compression, Groups and Alarms settings are all missing and are now greyed out and inaccessible in the old app which I still have installed on another phone. Pretty dismal.

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Dado65

Contributor I

Spatial Audio is Dolby Atmos for those like me with Sonos Era 300s. Trueplay, Audio Compression, Groups and Alarms settings are all missing and are now greyed out and inaccessible in the old app which I still have installed on another phone. Pretty dismal.

also the function “Autoplay” (in the “Line-In Menu) is missing!!! This upgrade is a very disaster…
Sincerely, I’ve uninstalled this version and installed the old one (16.1) using an apk file found on the web and now everything is working again!!

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MauricioARG

Contributor I

Android user here, please don't think people will change their phone system just for Sonos. Android user is used to Google Assistant and the automatic Trueplay is most likely that we sell our Sonos products before change how we use our systems.

Just an opinion.

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Awadekar

Lyricist III

Galaxy Note 10 Plus user, truplay also missing here. I use my wife's iPhone (lucky for me she has one) to tune it but the toggle is gone so I don't know if it's active or not.

New app sucks so far, shouldn't have been released. 5/10

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GNS

Lyricist III

The TruePlay option does show on my iPad, but it doesn’t start tuning when I select ‘begin tuning’ when trying to tune my Arc. Another in a long line of issues with the new app.

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LiderGhost93

Lyricist I

Nothing Phone 2 user, TruePlay feature is also missing in the new version of the app (What a shame for the QA and Dev teams). I hope they release a hotfix soon or at least they roll back to previous version. Regards.

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Ummagumma

Trending Lyricist II

Now my app keeps losing connection from my network, I have to force stop the app and restart it.

Just gets worse what on earth are you doing Sonos 🤦

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I'll see you on the darkside of the moon

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Mindblowerz

Trending Lyricist I

iPhone with arc + era300s + subs

I have no toggle as well after completing trueplay so I contacted support. They mentioned that my trueplay is “OFF/INACTIVE” even though it completed successfully. So basically no toggle = no trueplay for my setup.

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