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sjoholm
sjoholm
Avid Contributor I
May 7, 2024
Answered

trueplay after app update

  • May 7, 2024
  • 3 replies
  • 434 views

Does an app update (the latest) make any difference for the trueplay? Is it the software in the speakers or the app that make the settings right?

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Best answer by Gabriel Z

Hey @sjoholm,

Thank you for your post and sorry for the late reply here.

The issue should be resolved by now. However, should you still run into an issue with Trueplay the following might prove useful:

 1. Reboot the iOS Controller and attempt tuning once more.
 2. Use a different controller (if available)
 3. Reset the Sonos App and attempt tuning again.

If that fails, contacting our support team for live troubleshooting is available here https://support.sonos.com/contact

 

Hope that helps!

3 replies

Airgetlam
Airgetlam
May 7, 2024

Since the ‘change’ was app only, and not a change in the firmware of the speakers, I’d guess no, there is no difference, other than the look and feel when you do TruePlay. I redid two rooms this morning, after the update as well, not merely to see the changes, the speakers got moved around in those rooms yesterday…hopefully not to move again. 

Bruce
RickD5191
Lyricist I
May 8, 2024

Mine appears to be stuck in a loop. My arc will not work with my TV until I’ve have reinstalled the app.

I also can’t reauthorise my Apple Music. 

Gabriel Z
Gabriel ZAnswer
Enthusiast II
May 29, 2024

Hey @sjoholm,

Thank you for your post and sorry for the late reply here.

The issue should be resolved by now. However, should you still run into an issue with Trueplay the following might prove useful:

 1. Reboot the iOS Controller and attempt tuning once more.
 2. Use a different controller (if available)
 3. Reset the Sonos App and attempt tuning again.

If that fails, contacting our support team for live troubleshooting is available here https://support.sonos.com/contact

 

Hope that helps!

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