Contributor I

Answered

Trueplay

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I have Sonos Arc, the mini sub, and 2 Era 300s in a surround system.

They are connected, sound great, however Trueplay no longer seems accessible.

Do I have to disconnect and start over?

Thanks

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106rallyeAnswer

The Era's can Trueplay tune themselves if they are not bonded to a Sonos soundbar. This tuning can be started from an Android phone. Since the Era's cannot tune themselves when bonded to a soundbar, it seems logical this button disappears when you bond them.

The surround "room” in the app can only be Trueplayed using an iOS device.

N

nik9669a

Senior Virtuoso

I have Sonos Arc, the mini sub, and 2 Era 300s in a surround system.

They are connected, sound great, however Trueplay no longer seems accessible.

Do I have to disconnect and start over?

Thanks

In what way “no longer seems accessible”?

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J

JWHHAuthor

Contributor I

It's not an option in the app.

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MoPac

Headliner III

It’s not available on Android phones. If your phone is an Android try to find someone with an Apple phone to let you do Trueplay.

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J

JWHHAuthor

Contributor I

You are wrong about that, as you can see from the screenshot below from my Android phone and a single Era 300 I have in another room. Trueplay disappeared after I connected the rear speakers to the Arc. I'm wondering if I just need to start all over again.

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MoPac

Headliner III

Interesting! I was told Sonos could not do Trueplay on Android because of the microphones on Android phones vary too much.

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MoPac

Headliner III

https://support.sonos.com/en-gb/article/trueplay-compatible-devices-and-sonos-products#

Not sure how old this is.

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106rallyeAnswer

The Era's can Trueplay tune themselves if they are not bonded to a Sonos soundbar. This tuning can be started from an Android phone. Since the Era's cannot tune themselves when bonded to a soundbar, it seems logical this button disappears when you bond them.

The surround "room” in the app can only be Trueplayed using an iOS device.

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J

JWHHAuthor

Contributor I

Thanks ya'll. I borrowed an iPhone and good to go.

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