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Nmiller001
Contributor I
December 26, 2019
Answered

Trouble Connecting to SiriusXM

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” and sometimes “unable to play.. not encoded correctly” or “digital rights management … encoding not supported”.   On a couple of occasions the music will start and play for a few seconds, then the “connection lost” message will appear.

 

I have rebooted the Network and killed/restarted the Apps. I have also removed and then re-added the SiriusXM account to my Sonos - none of these have fixed the problem.

 

I checked the on-line Sonos status - and that shows that SirisuXM is up and running with no problems.

 

I don’t have any problem playing SiriusXM from their native App on my phone - so this problem appears to be limited to Sonos.

 

Any advice?

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Jeff S
Jeff SAnswer
Retired Sonos Staff
December 26, 2019

@Nmiller001 Hi there, we’re currently investigating an issue with SiriusXM on Sonos. You can keep an eye on our status page for updates.

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17 replies

Jeff S
Jeff SAnswer
Retired Sonos Staff
December 26, 2019

@Nmiller001 Hi there, we’re currently investigating an issue with SiriusXM on Sonos. You can keep an eye on our status page for updates.

Help others find useful content by clicking the like button and selecting the best answer to your question.
Jerry A
Lyricist III
December 29, 2019

@Nmiller001 Hi there, we’re currently investigating an issue with SiriusXM on Sonos. You can keep an eye on our status page for updates.

 

Jeff, the status page indicates Sirius XM is operational, however, this issue still persists. Any solution forthcoming?

frilotm
Lyricist I
December 30, 2019

I am having this exact issue right now while the status page say operational.  I can verify login to XM in settings, but get this message with any XM channel

    frilotm
    Lyricist I
    December 30, 2019

    Crazy wasn’t working for about an hour and when I went to recreate the issue for diagnosis it worked.  Sent diag anyway in case it did capture the issue.   

    Peter_C
    Lyricist I
    January 3, 2020

    Same problem.   Cant submit a Diag Report, it keeps failing part way through. 

    Airgetlam
    Airgetlam
    January 3, 2020

    Failing to submit a diagnostic suggests an issue with your speakers being able to reach the Sonos severs, where the data is logged, and could certainly be an indication of why you’re having issues connecting to SiriusXM.

    The first thing I’d suggest is a simple reboot of your router, followed by a reboot of the speakers. If that didn’t clear either issue, I’d be looking at any firewall or virus protection programs that might be blocking the connection.

    Bruce
    Peter_C
    Lyricist I
    January 4, 2020

    Turned off 5ghz on the ISPs router, changed 2.4ghz channel to 6 from auto, set Sonos to channel 1, seems to have solved the problem. 

    nateragan
    Lyricist I
    January 21, 2021

    It seems like this issue has popped up again even though the status page seems to not reflect that. Continually getting a message about digital rights management when connecting to siriusXM from the Sonos app on MacOS

      tpgrole
      Lyricist II
      January 23, 2021

      This is a problem again for me too, playing from an Android phone.

      DavidGerontion
      Lyricist I
      January 23, 2021

      I am having the same problem today.

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