Contributor I

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Trouble Connecting to SiriusXM

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For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop). When I browse for SiriusXM channels I get messages like “unable to connect..” and sometimes “unable to play.. not encoded correctly” or “digital rights management … encoding not supported”. On a couple of occasions the music will start and play for a few seconds, then the “connection lost” message will appear.

I have rebooted the Network and killed/restarted the Apps. I have also removed and then re-added the SiriusXM account to my Sonos - none of these have fixed the problem.

I checked the on-line Sonos status - and that shows that SirisuXM is up and running with no problems.

I don’t have any problem playing SiriusXM from their native App on my phone - so this problem appears to be limited to Sonos.

Any advice?

SiriusXM

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Jeff SAnswer

Retired Sonos Staff

@Nmiller001 Hi there, we’re currently investigating an issue with SiriusXM on Sonos. You can keep an eye on our status page for updates.

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Jeff SAnswer

Retired Sonos Staff

@Nmiller001 Hi there, we’re currently investigating an issue with SiriusXM on Sonos. You can keep an eye on our status page for updates.

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Jerry A

Lyricist III

@Nmiller001 Hi there, we’re currently investigating an issue with SiriusXM on Sonos. You can keep an eye on our status page for updates.

Jeff, the status page indicates Sirius XM is operational, however, this issue still persists. Any solution forthcoming?

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frilotm

Lyricist I

I am having this exact issue right now while the status page say operational. I can verify login to XM in settings, but get this message with any XM channel

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frilotm

Lyricist I

Crazy wasn’t working for about an hour and when I went to recreate the issue for diagnosis it worked. Sent diag anyway in case it did capture the issue.

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Peter_C

Lyricist I

Same problem. Cant submit a Diag Report, it keeps failing part way through.

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Airgetlam

Failing to submit a diagnostic suggests an issue with your speakers being able to reach the Sonos severs, where the data is logged, and could certainly be an indication of why you’re having issues connecting to SiriusXM.

The first thing I’d suggest is a simple reboot of your router, followed by a reboot of the speakers. If that didn’t clear either issue, I’d be looking at any firewall or virus protection programs that might be blocking the connection.

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Bruce

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Peter_C

Lyricist I

Turned off 5ghz on the ISPs router, changed 2.4ghz channel to 6 from auto, set Sonos to channel 1, seems to have solved the problem.

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nateragan

Lyricist I

It seems like this issue has popped up again even though the status page seems to not reflect that. Continually getting a message about digital rights management when connecting to siriusXM from the Sonos app on MacOS

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