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BradT
Contributor I
November 15, 2020

Trouble accessing Mac music library since recent S2 12.2 update?

  • November 15, 2020
  • 1 reply
  • 100 views

Hi has anyone else had trouble accessing their music library since the S2 12.2 system update two days ago?

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1 reply

Annazel S
Annazel S
Retired Sonos Staff
November 17, 2020

Hi @BradT.

Thanks for reaching out and welcome to the community! I’d be glad to help and try to figure this out.

Are you getting an error when accessing the music library?

I suggest checking our support article where you can find more information on troubleshooting problems with the music library.

Kindly reproduce the issue, then submit a diagnostic report through the Sonos app, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

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