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wak0511
Contributor I
February 12, 2023
Answered

Transfer system when not connected

Can I transfer a system to a homeowner for who I installed Sonos amps?  I left their house and know want to give them access.

 

Do I need to be at their house to do a transfer?

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Mr. T
Mr. TAnswer
February 12, 2023

They would not need to be logged in to @wak0511 ‘s account to transfer ownership?

No. As they are in possession of the device, they may have to press the Join button on it, but the Transfer System Ownership does not require the password for the email account the device(s) is currently registered to. You obviously have to be connected to the device in the app for this to work. That’s the whole point of having the option available in the app.

See https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

I transferred 30 Bridges from S1 accounts to my own using the Transfer System Ownership option. Can’t see it working any different on S2.

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3 replies

Mr. T
Mr. T
February 12, 2023

You need to be in their home to transfer the ownership as you need to be connected to the devices.

The homeowner however should be able to do this themselves using the Transfer System Ownership option. They will need to download the app and select Join Existing System, then Transfer System Ownership.

    106rallye
    106rallye
    February 12, 2023

    They would not need to be logged in to @wak0511 ‘s account to transfer ownership?

    Mr. T
    Mr. TAnswer
    February 12, 2023

    They would not need to be logged in to @wak0511 ‘s account to transfer ownership?

    No. As they are in possession of the device, they may have to press the Join button on it, but the Transfer System Ownership does not require the password for the email account the device(s) is currently registered to. You obviously have to be connected to the device in the app for this to work. That’s the whole point of having the option available in the app.

    See https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

    I transferred 30 Bridges from S1 accounts to my own using the Transfer System Ownership option. Can’t see it working any different on S2.

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