transfer ownership of system function frozen

Forum|Forum|2 years ago
September 19, 2024
3 replies
115 views

I set up a system for a client, (7 amps, 2 Beam bars so far) this week using current android app. The transfer ownership function will open, go to 2nd page and freezes there. All equipment software is up to date. I have deleted then added back the app, cleared cache, restarted phone but app will freeze when I try to transfer. Aby ideas?

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Best answer by Airgetlam

Come to think of it, there was a controller update today, at least for iOS, so I’d probably want to ensure I’d properly updated before the deletion process, just in case there’s some sort of issue with a version mismatch.

Airgetlam

The first thing I’d try is to delete the Android controller, and hard reboot the phone. Then I’d download a fresh copy of the controller from the Google store, and try that, making sure to ‘Connect to existing system’ when prompted.

If that fails, I would call Sonos Support directly to discuss it.

Bruce

AirgetlamAnswer

Come to think of it, there was a controller update today, at least for iOS, so I’d probably want to ensure I’d properly updated before the deletion process, just in case there’s some sort of issue with a version mismatch.

Bruce

W

WjhaudioAuthor

Contributor I

The function is still broken for the android app. I had to borrow an i-phone to do it.

Sure hope the headphones are selling well. Maybe they will offset the lost sales of other products.

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