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rayland
Contributor I
December 9, 2019
Question

Transfer Ownership from previous owner without contact

When me and my partner separated we split all of our Sonos speakers, which I agreed to take while he started again with Google play. We are not in contact with anymore and I have 3 speakers all registered at my home, but under his name with no way of transferring ownership. I also don’t want to contact him at all - how can I transfer the ownership to me now?

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    1 reply

    melvimbe
    melvimbe
    December 9, 2019

    The best thing to do would be to do a factory reset, then set them up with a brand new account.  As the linked article states, it will wipe out all of the settings, so you may want to take note of any services setup that you want to add back.  

     

    Note, if you still have access to his/the old Sonos account, you may want to go in and remove any reference to you, like address or CC information, before doing the reset.

     

     

    Danny
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