Contributor I

Answered

Tracks skipping when using Spotify with cross fade

18 replies
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Over the past month or so I am finding that playlist tracks skip prematurely to the next track when using the Spotify service with cross fade enabled. Tracks pay in full when cross fade is switched off.

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Sonos Staff

Hi @RonMc et al

We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Trending Lyricist I

Does anyone know if Sonos are any closer to solving the problem???????

Trending Lyricist I

They still have not resolved the problem. Very disappointing

This remains a problem that Spotify needs to rectify, not Sonos.

Bruce

Trending Lyricist I

Thank you for the reply. Do you work for Sonos ?

No, Sonos employees in this forum are marked as being so. I am not a Sonos employee.

Bruce

Trending Lyricist I

Have you spoken to Spotify and resolved the problem. ?

No, I am not a subscriber to Spotify, they would have little reason to listen to someone who is not providing income to them.

Bruce

Sonos Staff

Hi @RonMc et al

We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein