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2 replies

Corry P
Corry P
Sonos Staff
July 2, 2024

Hi @Eastway 

Thanks for your post! And, apologies for the delay!

Sorry to hear about the issues you are having with the Sonos apps. That you are having trouble with the desktop app too suggests to me that there may be an underlying local issue we need to address.

Are any of your Sonos devices connecting to your network with ethernet? If so, please check that it/they are still powered on, and still connected.

If that has not helped, please try rebooting your router by switching it off for at least 30 seconds.

Finally, if it is still not working, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
EastwayAuthor
Avid Contributor III
July 2, 2024

Hi @Eastway 

Thanks for your post! And, apologies for the delay!

Sorry to hear about the issues you are having with the Sonos apps. That you are having trouble with the desktop app too suggests to me that there may be an underlying local issue we need to address.

Are any of your Sonos devices connecting to your network with ethernet? If so, please check that it/they are still powered on, and still connected.

If that has not helped, please try rebooting your router by switching it off for at least 30 seconds.

Finally, if it is still not working, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Problem solved with corrected settings

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