This disastrous new sonos update is appaling

Have you searched for error code 913 to discover what it means? 

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share
 

Hi,

Thanks for your help, I did look into what error code 913 means and it`s way over my head, I cannot find a button on the app that mentions HTTP or SMBv1 or anything related ? 

Why are the people at Sonos so pig headed this isn`t rocket science I just want to play my music on my system what`s so differcult !

Edwin

Wow. You seem to be very reluctant to impart information (if you’re asking for help rather than just venting).

You originally managed to follow steps in order to set up your library in the first place, so it wasn’t too far over your head last time. “To fix this error, follow the steps below to add your music folder…” Did you try to follow the steps?

No, it’s certainly not rocket science - unrelated to the Sonos App itself, you just have to setup the library folder share. Error 913 usually means you’re well on your way, but using the wrong sharing protocol. As mentioned, you likely need to ensure your PC/Mac/NAS is using SMBv2, or higher (by default). 

How did you create your library folder share in the first place? (before you even added it to your Sonos system?) .. I assume it’s a read-only folder share with an assigned device user account-name and password added to the share. The folders and files below inheriting the shared folder properties… all of which of course is nothing at all to do with Sonos, as numerous Apps can go onto securely access that same share over the local network from phones, tablets, computers, TV’s etc. 

The Sonos bit of then adding the library is much easier, you just add the path to the share and user credentials via the Sonos App.. and let it scan/index the library. It’s probably the easiest part of the whole process. If it’s the wrong type of share though, then that’s when you usually get the 913 error.

Cheese onion is not just venting even if s/he has every right to do so. I have used a Cocktail Audio X10 for many years with my Sonos speakers perfectly well until last Spring when Sonos decided to disable access to it. Despite numerous emails to them they have still not sorted out the problem. You give them all the information they want, you hear nothing from them and then out of the blue they send an email saying if you do not reply within 24 hours we will close your case. It is the most appalling customer service. It is no good saying that NAS devices must support SMB v2/3, my setup worked fine until SONOS disabled it. My music server manual has no information on what file sharing modes are used and is too old to find out from the company. Sonos caused the problem and Sonos should sort it out. I can connect my Windows 10/11 laptops with my X10 without a problem, the only problem is Sonos. I have heard of a number of people getting so fed up with Sonos that they have sold their Sonos speakers! I also have no interest in streaming commercial services, all I want is to play the music on my X10. I have even tried downgrading my speakers to work with the Sonos 1 app to see if that works but despite following the instructions to the letter all I get when I start the Sonos 1 app is “You need to downgrade your speaker first”.

I do not use my X10 with Windows, I have always connected it direct to my Sonos speakers using the app. I also do not connect to the internet with it so there are no security issues. The only connection to the internet is when Sonos want to change the software in the speakers and alter the app. As for using the S1 app I have spent many unhappy hours trying to downgrade my speakers following the instructions on the Sonos website but the instructions do NOT work. My speakers are two Play 1’s and a Play 3. I also have a soundbar but have kept this switched off when using the X10 with the other speakers. The simple solution would have been for Sonos to make available a “downgrade” upgrade for those who wish it taking the S1 app and older speakers back to before the May 2024 update ( It was certainly not an upgrade).

So perhaps just use your Windows PC with Sonos instead and share the library from that device - that at least is one way forward for you,