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SK_PL
Contributor I
April 17, 2024

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

  • April 17, 2024
  • 16 replies
  • 4111 views


Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

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    16 replies

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    Dandyman
    Lyricist II
    July 15, 2024

    AjTrek1 - Agree, to be more specific; Sonos app Iphone 15 pro » System settings - System - Sound settings;

    Trueplay - EQ and volume limit        opens with “default settings”, not with the actual settings of my playbase. (which i can manage from our iPad)

    Sometimes when i open and close the Sonos app maybe 5 times, it show the real actual settings but then again changes aren't saved.

    AjTrek1
    AjTrek1
    July 15, 2024

    What iOS version is the iPad using? Also, what version of the Sonos app is on the iPad?

    Together Everyone Achieves More = T.E.A.M.
    Dandyman
    Lyricist II
    July 16, 2024

    iOS version 16.7.8  diagnostic info app send with code

     

    Moderator Note - Removed and recorded diagnostics number.

    AjTrek1
    AjTrek1
    July 16, 2024

    The iPad is running an old version which explains why it may be more stable. However I’m running the latest iOS on my iPhone 15 Pro Max with no issues. I sent you sent a diagnostic. Hopefully you sent it for the iPhone or maybe both. In any event you must now call Sonos Tech Support to discuss the findings. They should be able to take over from here. Good luck to resolve the issue.

    Together Everyone Achieves More = T.E.A.M.
    cfugge
    Avid Contributor I
    August 1, 2024

    I have exactly the same problem. Moved from an iPhone 13 to an iPhone 15 Pro Max and my system (Arc + 2 One SL + Sub) is not reachable anymore. A Macbook and a PC with related Sonos App are connecting seamlessy to the SOnos system. All very annoying. Tried everything.

      cfugge
      Avid Contributor I
      August 1, 2024

      Hi again. I have actually solved the issue. In may case the “invisibility” of my Sonos system was not due to a network issue I but rather to the fact I had a beta IOS version on the iPhone. Once downgraded to the latest official IOS version (17.6) the Sonos app was immediately able to find the system and operate normally. May worth to add to the troubleshooting and hope may help others.

       

      regards

       

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