the new app upgrade

Forum|Forum|2 years ago
May 23, 2024
6 replies
186 views

Since the new app upgrade I have had to replace my router. Unbelievably the new app has no way to switch wireless networks. This means I have had to hardwire a speaker to the router so sonos can create a network. So now my sonos roam only works on Bluetooth connected to my phone. This is appalling. Not only have I lost queue add now, next, and end of queue capability, trueplay capability and the ability to play my music from my networked drive you have removed a core function from my Sonos roam. Can you reinstate wireless switching now please. This surely is a basic requirement of a wireless sound system and needs immediate attention not 4 weeks down the line. I will accept monetary compensation for every day I cannot use my system as advertised however, while you take your time to sort this omnishambles.

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nik9669a

Senior Virtuoso

You could set the wifi credentials of your new router to what they were previously for the old one. A workaround: yes, but it restores functionality.

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Steve1958Author

Contributor I

You could set the wifi credentials of your new router to what they were previously for the old one. A workaround: yes, but it restores functionality.

Really? So how do I change the credentials so sonos thinks its the old router and why the heck do I need to do this when every other frickin thing in my household can easily be changed'

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nik9669a

Senior Virtuoso

You could set the wifi credentials of your new router to what they were previously for the old one. A workaround: yes, but it restores functionality.

Really? So how do I change the credentials so sonos thinks its the old router and why the heck do I need to do this when every other frickin thing in my household can easily be changed'

My sincere apologies for offering a solution, which I thought you were asking for in your original post. In light of your reaction, I shall not say more, I’ll just resume enjoying music through my Sonos speakers.

A

Anonymous

You could set the wifi credentials of your new router to what they were previously for the old one. A workaround: yes, but it restores functionality.

Really? So how do I change the credentials so sonos thinks its the old router and why the heck do I need to do this when every other frickin thing in my household can easily be changed'

My sincere apologies for offering a solution, which I thought you were asking for in your original post. In light of your reaction, I shall not say more, I’ll just resume enjoying music through my Sonos speakers.

Well said that man. People’s attitudes in these forums of late are seriously lacking any civility.

S

Steve1958Author

Contributor I

You could set the wifi credentials of your new router to what they were previously for the old one. A workaround: yes, but it restores functionality.

Really? So how do I change the credentials so sonos thinks its the old router and why the heck do I need to do this when every other frickin thing in my household can easily be changed'

My sincere apologies for offering a solution, which I thought you were asking for in your original post. In light of your reaction, I shall not say more, I’ll just resume enjoying music through my Sonos speakers.

My reaction is borne of utter frustration with sonos. Their own support suggestion was to hardwire a speaker to the router. The sonos roam has been relagated to a simple Bluetooth speaker. I could not wi fi link to another housholds wi fi either. Your well meaning offer of a solution while appreciated is rather short of what sonos should do which is fix the app that they themselves broke.

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nik9669a

Senior Virtuoso

The fix will come next month, if I read this correctly.

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