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SteveFMale
Contributor I
July 20, 2024
Question

The Latest Sonos App Update

  • July 20, 2024
  • 31 replies
  • 6355 views

I have been struggling for some time to use this disastrous update to the Sonos App (Date typed 20 July 2024). It was installed on my phone and tablet automatically without any warnings nor ability to reload the old, working, app.

The app ceased to work properly on my Android tablet and phone:

  • No playlists
  • No ability to create a queue
  • Occasionally crashes
  • Loses my system every couple odf days
  • Regularly loses my library of NAS stored MP3s regularly and requires the app to be deleted and reinstalled and much else besides...

A total disaster. I have thousands of pounds invested in my collection of MP3s and now unable to reliably access them and my playlists created over many years invisible to the new app.

I can still make the system work using my windows desktop PC (I have refused to update that app.) But this is very inconvenient and a way of working I didn't sign up for it nor pay thousands of pounds for the speakers to only work this way.

Now since 19 July 2024 the app on Android starts then promptly crashes so now even the limited functionality I previously had. The Android OS puts up a message saying there is a bg in the app and I must wait for sonos to issue a new update.

What a shambles from a supposedly upmarket company. Sonos seem incapable of providing the services we have paid al lot of money for and are seemingly not doing much to sort it out.

I am disgusted with sonos and want to know when this will be fixed and how will they convince us they won’t do this again? Or should I just find the nearest waste recycling plant, dump my speakers and start again?

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    31 replies

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    ToddG
    Lyricist III
    October 16, 2024

    I’m such a sucker. I haven’t been able to play my local music library for a few months. I use iTunes bluetooth. Speakers have been connecting well and I can use services.

    I see 10-15 update. I just couldn’t help myself. I was able to connect to music library without custom playlists. Then program froze. I couldn’t delete queue. I couldn’t force quit, so I restarted.

    Went back to what I was doing. Now speakers disconnecting right and left.

    FYI I have called SONOS and Apple several times already. I’ve followed instructions. So this is more of a warning that THE APP IS NOT FIXED. So download at your own risk.

    (I don’t know what I was thinking). 

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