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mschoenhals
Contributor I
Feb 20, 2024 4:15 PM UTC
Answered

"the associated service account was not found in your Sonos system" - my services disappeared and I can't add services

“the associated service account was not found in your Sonos system" - between yesterday and today, my services disappeared and I can’t add any services.  All of my services have vanished (Pandora, Apple, Amazon, SiriusXM).  I’ve deleted/re-installed apps on my iOS and MacOS devices--no change.  I’ve reset my password--no change.  The apps can see my system, but I can’t play anything (the only app that appears is TuneIn and it doesn’t play “Unable to play the Radio station” Any other ideas?

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mschoenhalsAnswer
Contributor I
Feb 20, 2024 4:25 PM UTC

I ended up power cycling my Sonos h/w and now magically all my music services are back.

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mschoenhalsAuthorAnswer
Contributor I
Feb 20, 2024 4:25 PM UTC

I ended up power cycling my Sonos h/w and now magically all my music services are back.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Feb 21, 2024 12:59 AM UTC

    If this happens again you might be able to stop it by setting static/reserved IP addresses for your Sonos, they are set in your router’s DHCP settings page. Follow that by a Sonos power down, router reboot and powering the Sonos back up.

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