Skip to main content
Contributor I
Jan 17, 2023 6:34 PM UTC
Answered

The app says everything is connected, but it won't play.

Hello,
The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Lead Maestro
Jan 17, 2023 7:45 PM UTC

Try unplugging all of your speakers from power for a couple of minutes and reboot your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

2 replies

Lead Maestro
Jan 17, 2023 7:45 PM UTC

Try unplugging all of your speakers from power for a couple of minutes and reboot your router and phone.

Translate
"Receive with simplicity everything that happens to you." - Rashi
Stanley_4
Grand Maestro
Jan 18, 2023 12:02 AM UTC

If that works you might want to use your router’s DHCP page to assign static/reserved IP addresses so it doesn’t happen again.

Translate