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GFJ
Contributor I
Dec 24, 2023 1:02 AM UTC
Answered

System problems

my app was connected to my system and everything is working just fine. Now I cannot connect. I have tried rebooting and starting everything over again but nothing seems to work. Sonos support is closed. Can anybody help

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 27, 2023 12:07 PM UTC

    Hi @GFJ 

    Welcome to the Sonos Community!

    If rebooting your router and phone does not help (please switch router off for at least 30 seconds to reboot it), I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    5 replies

    CCCCCChris
    Lyricist I
    Dec 24, 2023 1:14 AM UTC

    Same here. I’m definitely struggling with reconnecting a Play One. It finds it and then tells me there’s a problem.

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    Airgetlam
    Airgetlam
    Dec 24, 2023 1:23 AM UTC

    Both of you might want to try wiring the Sonos speaker temporarily to your router with an Ethernet cable, and see if it shows up. 
     

    FWIW, there is no Play One. There is a PLAY:1, and a Sonos One. They’re similar, but distinct speakers. 

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    Bruce
    GFJAuthor
    Contributor I
    Dec 24, 2023 1:23 AM UTC

    Perhaps, it’s a sonos issue. I guess we’ll have to wait until customer service opens.

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    Airgetlam
    Airgetlam
    Dec 24, 2023 1:25 AM UTC

    @gfj, in order to get help, you’re likely going to need to provide a bunch more information, especially as this community has no access to any system diagnostic that you’ve submitted. 

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    Bruce
    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 27, 2023 12:07 PM UTC

    Hi @GFJ 

    Welcome to the Sonos Community!

    If rebooting your router and phone does not help (please switch router off for at least 30 seconds to reboot it), I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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