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J Fardal
Contributor I
December 15, 2024

system has stopped playing from my Apple music purchases list

  • December 15, 2024
  • 3 replies
  • 58 views

system has suddenly stopped playing from my Apple music purchases list. In the Sonos app a pop up says: Can't play "Julekveldsvise."
( a track on the norwegian Christmas music album ) It's not encoded correctly.

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    3 replies

    Airgetlam
    Airgetlam
    December 15, 2024

    I’d try deleting the local file, then re-download it from Apple. It may have DRM on it, which Sonos can’t interpret (but Apple Music can). A ‘newer’ version of the file may not have DRM on it. 

    Bruce
    J FardalAuthor
    Contributor I
    December 16, 2024

     

    So I deinstalled the album (didn’t delete it) then downloaded it again. No change. Then deleted it. Reinstalled but the tracks just won’t play using the Sonos app. Downloaded a different album of theirs with many of the same tracks which must be Sonos compatible. All good. Thanks.

    Jane

      Airgetlam
      Airgetlam
      December 16, 2024

      Odd. I’d still guess some DRM remaining on those tracks, but I don’t have access to all the data, so who knows. It will remain a theory. 

      Bruce
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