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johnglassjr
Contributor I
July 18, 2024
Question

Streaming Reauthorization

  • July 18, 2024
  • 1 reply
  • 95 views

I’m having an issue where apps (Apple Music, Spotify, Nugs.net) are asking for reauthorization every time I use the app. 

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1 reply

Airgetlam
Airgetlam
July 18, 2024

Hard to be sure, but one thing I’d try is a reboot of both your router (first), then your speakers, by doing a power cycle.

If that doesn’t achieve the necessary result, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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