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Godfried
Contributor I
October 3, 2020
Question

Streaming from Tidal or Idagio app stopped working.

Hi, I’m using two streaming services: Tidal and Idagio. Since about a week I can’t stream from those apps to my Sonos anymore. In Tidal, my Sonos Connect’s and Beam don’t show up. In Idagio they do, but the music won’t play. From the Sonos app itself, I can play music from those services (e.g. by selecting from my albums).

I tried rebooting modem, router and Sonos systems, but that did not work. I also tried removing the services from the Sonos app and adding them again. That also did not work.

I have made a diagnosis with number 1474987482. 

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    11 replies

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    Simon B
    Simon B
    Retired Sonos Staff
    October 30, 2020

    Hi @Brault, thanks for the update and to the information that you gave. If you found the volume working at the bottom of the Connect to device screen, then that could be how it’s being implemented. You can check on other devices if it’s also implemented that way. 

    Let me know your thoughts with the advice above.

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