Morning, Yesterday my Sonos system developed a strange issue. From the desktop app (which I use a lot while working from home) I’m now no longer able to adjust the volume of different speakers independently. I have 3 ‘rooms’:Kitchen (a single Sonos One) Living Room (1 x Sonos One paired with 1 x Sonos One SL, 1x Sub (gen3) Hallway (a single Sonos One)I used to be able to mute and adjust volume of these 3 rooms independently but now when I group them the volume and mute are greyed out. See picture attached (no idea why today hallway is deciding to be selectable). I suspect I’ve accidently pressed something in the iOS app but nothing jumps out when I look through it (I hardly ever use the app). Any help would be great, thanks all in advance!

Contributor I

Answered

Strange issue with Desktop App and volumes

5 replies
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Morning,

Yesterday my Sonos system developed a strange issue. From the desktop app (which I use a lot while working from home) I’m now no longer able to adjust the volume of different speakers independently. I have 3 ‘rooms’:

Kitchen (a single Sonos One)
Living Room (1 x Sonos One paired with 1 x Sonos One SL, 1x Sub (gen3)
Hallway (a single Sonos One)

I used to be able to mute and adjust volume of these 3 rooms independently but now when I group them the volume and mute are greyed out. See picture attached (no idea why today hallway is deciding to be selectable). I suspect I’ve accidently pressed something in the iOS app but nothing jumps out when I look through it (I hardly ever use the app).

Any help would be great, thanks all in advance!

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J

John BAnswer

And here is the thread with the official word from Sonos

B

BobbyFGAuthor

Contributor I

Seem I should have searched before posting as the forum is full of this issue 😂 - apparently Sonos know and are working on it - just in case anyone reads this thread.

106rallye

See

J

John BAnswer

And here is the thread with the official word from Sonos

M

mmci123

Lyricist II

Issue is fixed now on the pc app

J

jonjen2

Lyricist III

Thank GOD they finally fixed this!!! Shame on SONOS for not getting it fixed sooner. This was ridiculous when a 3rd party app had it right (phonos universal) And the OEM could not get it corrected. Shame on you SONOS!!! Was going to buy a pair of 5’s for a Basement setup. But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS. Too much money spent on SONOS without support. ….

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