Contributor I

Answered

Storytel does not work properly with Sonos S1. Logs provided.

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Hi there!

I have been using Storytel for over 1,5 years in my Sonos S1 system. It has always worked perfectly.

Since about 1,5 weeks, I cannot search nor browse Storytel content.

I have tried to restart all my devices and also removed and readded my Storytel account. I can add it properly like before, but no content is available any more.

All my other services like Spotify, SR (Swedish radio) and many others work perfectly fine.

Logs here:

1001481229

There is nothing wrong with my Storytel account. When I use their app, it works 100% fine.

Thanks for any kind of assistance in this matter!

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T

ThonyAnswer

Lyricist II

Antwoord van support Storytel:

Bedankt voor je vraag.

We zijn ons bewust van het probleem en onze technische afdeling werkt aan het oplossen van het probleem.

Mijn excuses voor het ongemak.

Moderator notes: Translated from Google.

Response from support Storytel:
Thank you for your question.
We are aware of the issue and our technical department is working to resolve the issue.
I apologize for the inconvenience.

J

Jobro

Lyricist I

Having the exact same issue as described above, also for the past approx 10 days.

Did the same tests also, with no luck. Storytel works fine on my iPhone. I did however notice that Storytel books previously added to Sonos playlists still works. So it’s probably related to searching for books, not actually playing books.

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Airgetlam

Have either of you contacted Storytel?

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Bruce

X

XophileAuthor

Contributor I

Thanks for your replies. Sad for your issues but happy that I am not alone. 😀

I have not contacted Storytel yet. Mainly since their app works 200% fine, so I figured I would start with Sonos as step #1.

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Airgetlam

It’s extremely likely that the Server that feeds the Sonos stream is completely different than the one that feeds their own app.

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Bruce

T

Thony

Lyricist II

Same probleme here, anyone contacted storytel?

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J

Jobro

Lyricist I

Yes, I contacted Storytel’s support. If the account works (adding the account to Sonos), that’s how far they support - for other questions or problems they send me to Sonos.

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T

Thony

Lyricist II

Heb ook een bericht naar Storytel gestuurd.

Beste,

De integratie met sonos werkt niet meer sinds een 10-tal dagen. Het is niet mogelijk om te browsen.
Zie, https://en.community.sonos.com/music-services-and-sources-228994/storytel-does-not-work-properly-with-sonos-s1-logs-provided-6876951?postid=16623530#post16623530

Het is toch niet aan de gebruiker om dit uit te zoeken met Sonos, kunnen jullie zelf geen test doen?

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X

XophileAuthor

Contributor I

Hi again!

I was in contact with a swedish chat agent from Sonos just now. I asked them to reply here but he gave no promises on this. He would however follow-up internally.

He did verify that there “seems to be an issue”, but probably only related to S1-installations.

Let’s see where this goes from now.

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T

ThonyAnswer

Lyricist II

Antwoord van support Storytel:

Bedankt voor je vraag.

We zijn ons bewust van het probleem en onze technische afdeling werkt aan het oplossen van het probleem.

Mijn excuses voor het ongemak.

Moderator notes: Translated from Google.

Response from support Storytel:
Thank you for your question.
We are aware of the issue and our technical department is working to resolve the issue.
I apologize for the inconvenience.

Translate

X

XophileAuthor

Contributor I

Would be great to stick to English in this thread.

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