Contributor I

Answered

Storytel does not work properly with Sonos S1. Logs provided.

15 replies
630 views

Hi there!

I have been using Storytel for over 1,5 years in my Sonos S1 system. It has always worked perfectly.

Since about 1,5 weeks, I cannot search nor browse Storytel content.

I have tried to restart all my devices and also removed and readded my Storytel account. I can add it properly like before, but no content is available any more.

All my other services like Spotify, SR (Swedish radio) and many others work perfectly fine.

Logs here:

1001481229

There is nothing wrong with my Storytel account. When I use their app, it works 100% fine.

Thanks for any kind of assistance in this matter!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

T

ThonyAnswer

Lyricist II

Antwoord van support Storytel:

Bedankt voor je vraag.

We zijn ons bewust van het probleem en onze technische afdeling werkt aan het oplossen van het probleem.

Mijn excuses voor het ongemak.

Moderator notes: Translated from Google.

Response from support Storytel:
Thank you for your question.
We are aware of the issue and our technical department is working to resolve the issue.
I apologize for the inconvenience.

J

Jobro

Lyricist I

Having the exact same issue as described above, also for the past approx 10 days.

Did the same tests also, with no luck. Storytel works fine on my iPhone. I did however notice that Storytel books previously added to Sonos playlists still works. So it’s probably related to searching for books, not actually playing books.

Airgetlam

Have either of you contacted Storytel?

Bruce

X

XophileAuthor

Contributor I

Thanks for your replies. Sad for your issues but happy that I am not alone. 😀

I have not contacted Storytel yet. Mainly since their app works 200% fine, so I figured I would start with Sonos as step #1.

Airgetlam

It’s extremely likely that the Server that feeds the Sonos stream is completely different than the one that feeds their own app.

Bruce

T

Thony

Lyricist II

Same probleme here, anyone contacted storytel?

J

Jobro

Lyricist I

Yes, I contacted Storytel’s support. If the account works (adding the account to Sonos), that’s how far they support - for other questions or problems they send me to Sonos.

T

Thony

Lyricist II

Heb ook een bericht naar Storytel gestuurd.

Beste,

De integratie met sonos werkt niet meer sinds een 10-tal dagen. Het is niet mogelijk om te browsen.
Zie, https://en.community.sonos.com/music-services-and-sources-228994/storytel-does-not-work-properly-with-sonos-s1-logs-provided-6876951?postid=16623530#post16623530

Het is toch niet aan de gebruiker om dit uit te zoeken met Sonos, kunnen jullie zelf geen test doen?

X

XophileAuthor

Contributor I

Hi again!

I was in contact with a swedish chat agent from Sonos just now. I asked them to reply here but he gave no promises on this. He would however follow-up internally.

He did verify that there “seems to be an issue”, but probably only related to S1-installations.

Let’s see where this goes from now.

T

ThonyAnswer

Lyricist II

Antwoord van support Storytel:

Bedankt voor je vraag.

We zijn ons bewust van het probleem en onze technische afdeling werkt aan het oplossen van het probleem.

Mijn excuses voor het ongemak.

Moderator notes: Translated from Google.

Response from support Storytel:
Thank you for your question.
We are aware of the issue and our technical department is working to resolve the issue.
I apologize for the inconvenience.

X

XophileAuthor

Contributor I

Would be great to stick to English in this thread.

Show more replies

Sign up

Login to the community