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poprock
Trending Lyricist I
July 26, 2024
Answered

Still can’t add music library (external drive connected to a Mac - error 913)

  • July 26, 2024
  • 17 replies
  • 1368 views

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.

So I followed these instructions:
https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonos

And these:
https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

And none of it works.

The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.

If I try on the iOS app instead, that gives me ‘Access is denied’.

I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.

Nothing.

I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001).

 

This is getting incredibly frustrating. Can anyone help?

 

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Best answer by brian163

You’re in the wrong option. ;-) You have to choose “ Networked device” on the first screen after you hit the “+” on the first Music Library Settings screen. This is why the originally linked instructions referred to setting up File Sharing and SMB. It’s basically using a network share as a workaround to the external drive problem.

 

 

17 replies

Show previous replies
poprockAuthor
Trending Lyricist I
July 31, 2024

Amazing! It seems to have worked. 

I had to use the guest user method in the end (it wouldn’t log in with my user details), but I got there.

Now I just have to wait and see … adding 20k songs might take a while.

 

Thank you so much. I was never going to get to try Sonos phone support - they’re only open while I’m at work.

    brian163
    Lyricist III
    July 31, 2024

    Glad it worked out and that I could help a bit. Enjoy the tunes! 😊

    poprockAuthor
    Trending Lyricist I
    August 1, 2024

    Okay, now my whole library is present, but none of the songs play. Pick a song, tap play … nothing happens. Argh.

    poprockAuthor
    Trending Lyricist I
    August 2, 2024

    And this morning, the next day - it works! I changed nothing. No idea why it works now, but it does.

    Fred_6
    Trending Lyricist I
    September 12, 2024

    OK,

    So earlier this week, I was able to download the latest SONOS update.  Given that we’d been told the “fix” for the music library would be out in June, then July, then July/August, and we’re now in September, I had high hopes this latest release would finally solve the problem.  Alas, even after checking all my sharing permissions (per SONOS instructions), I STILL face that same 913 error.  Yes, I know there are “workarounds” that some great contributors have posted here, but the simple truth is that I don’t like temporary workarounds, as it seems there is always the potential that a “workaround fix” that solves a problem for one app, can trigger issues for a different app (iTunes interoperability comes to mind here). Worse, temporary workarounds can be blown out of the water with future software updates, or may have to be either manually undone or manually tweaked somewhere down the road.

     

    So, when can we now expect a release from SONOS that actually fixes (permanently) this problem they’ve unleashed on all of their customers?  Has SONOS given any updated projections, or is this STILL a problem with no foreseeable solution: a solution that could honestly be years in the making?

      chuck361
      Lyricist I
      September 18, 2024

      Was working then after update can’t access my Mac music library.

      Error message show non existent pathname.  Not what I input via browse. 

       

      KayTe
      Contributor I
      October 21, 2024

      I agree with Fred 6.  It is ok to be able to get round the problem but there shouldn’t be a problem.  I was similarly excited when I saw the latest update but again it failed to address the problem.  This is unbelievable.   Like many others I have a very expensive product that won't do what I bought it to do, namely play my music library around the house.  Feel cheated.  Is there any legal action being taken over this?

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