SR Play radio hours delayed, or loop

Forum|Forum|1 year ago
December 18, 2024
7 replies
193 views

Every now and then, SONOS app Sveriges Radio (P4) plays content with several hours delay. It can also start replaying segments from hours ago. Or loop.
If I stop, and hit play again, it normally starts broadcasting in real time. Then, after a couple if days, or weeks even it happens again.
Anyone else experienced this? Any clue why this happens?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Jamie A

Hi @JohanRHolm, welcome to the Sonos Community!

I’m sorry to hear you’re having issues with Sveriges Radio on your Sonos system.

I’ve had a look around and can’t see anything on our end about a specific issue with this service. What I’d recommend would be to reauthorize this service in the Sonos app by heading to Account → Content Services → Sveriges Radio → Primary Account → Reauthorize Account. If you can’t reauthorize, you can instead remove the service then re-add it to do the same, by heading to Account → Content Services → Sveriges Radio → Remove Service.

If this doesn’t resolve the issue, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance.

I hope this helps!

Jamie AAnswer

Sonos Staff

Hi @JohanRHolm, welcome to the Sonos Community!

I’m sorry to hear you’re having issues with Sveriges Radio on your Sonos system.

I’ve had a look around and can’t see anything on our end about a specific issue with this service. What I’d recommend would be to reauthorize this service in the Sonos app by heading to Account → Content Services → Sveriges Radio → Primary Account → Reauthorize Account. If you can’t reauthorize, you can instead remove the service then re-add it to do the same, by heading to Account → Content Services → Sveriges Radio → Remove Service.

If this doesn’t resolve the issue, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance.

I hope this helps!

J

JohanRHolmAuthor

Contributor I

Awesome. I’ll try this. Otherwise; awesome products. Happy holidays!

R

RobinA91

Lyricist I

We have the exact same problem on our Sonos with the SR radio app playing several hours delayed radio. How can we solve this?

106rallye

Hi @JohanRHolm, welcome to the Sonos Community!

I’m sorry to hear you’re having issues with Sveriges Radio on your Sonos system.

I’ve had a look around and can’t see anything on our end about a specific issue with this service. What I’d recommend would be to reauthorize this service in the Sonos app by heading to Account → Content Services → Sveriges Radio → Primary Account → Reauthorize Account. If you can’t reauthorize, you can instead remove the service then re-add it to do the same, by heading to Account → Content Services → Sveriges Radio → Remove Service.

If this doesn’t resolve the issue, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance.

I hope this helps!

Have you treed this?

R

RobinA91

Lyricist I

Hi @JohanRHolm, welcome to the Sonos Community!

I’m sorry to hear you’re having issues with Sveriges Radio on your Sonos system.

I’ve had a look around and can’t see anything on our end about a specific issue with this service. What I’d recommend would be to reauthorize this service in the Sonos app by heading to Account → Content Services → Sveriges Radio → Primary Account → Reauthorize Account. If you can’t reauthorize, you can instead remove the service then re-add it to do the same, by heading to Account → Content Services → Sveriges Radio → Remove Service.

If this doesn’t resolve the issue, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance.

I hope this helps!

Have you treed this?

Yes, I tried remove the service completley and re-added the SR app. But still its loosing the track of the live feed, and jumps back playing 2-3 hours delayed radio. I wasn't able to re-authorize, since the app is "user" free.