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avfan78
Contributor II
February 5, 2026
Answered

Spotty Service

  • February 5, 2026
  • 1 reply
  • 65 views

My Spotify and TV systems are spotty at best throughout my home. 
 

Some speakers show up in Sonos with a checkmark next to them, but don’t show a volume control. 
 

I have an Eero Pro 7 mesh system, so it’s not my network strength. 
 

Does anyone have any advice? Thank you. 

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Best answer by AjTrek1

Possible issues:

  1. Sonos app and hardware are out of date and need to be updated
  2. You have an ISP provided router (either stand-alone or combined with a modem) that is still active creating a second network. If a stand-alone router it should be moth-balled or if part of a router/modem combo box the router side should be placed in Bridge mode
  3. Your Eero Pro 7 satellites have DHCP rights to assign IP addresses (which they should not). If so your Eero Pro 7 is configured incorrectly.
  4. Your Eero Pro 7 WiFi bands 2.4Ghz, 5GHz and possibly 6Ghz all have different SSID’s. They should instead all have the same SSID.
  5. In your routers Admin Section you may have AirTime Fairness turned on; which it should not be.
  6. You have a mixed Sonos configuration of wired and wireless components. Sonos recommends all Sonos be on WiFi.
  7. You have network switches on your network in some configuration.

Please pick one (or more) of the above and get back to us. By doing so we can suggest a solution.

PS: Another member may suggest other possibilities

1 reply

AjTrek1
AjTrek1Answer
February 5, 2026

Possible issues:

  1. Sonos app and hardware are out of date and need to be updated
  2. You have an ISP provided router (either stand-alone or combined with a modem) that is still active creating a second network. If a stand-alone router it should be moth-balled or if part of a router/modem combo box the router side should be placed in Bridge mode
  3. Your Eero Pro 7 satellites have DHCP rights to assign IP addresses (which they should not). If so your Eero Pro 7 is configured incorrectly.
  4. Your Eero Pro 7 WiFi bands 2.4Ghz, 5GHz and possibly 6Ghz all have different SSID’s. They should instead all have the same SSID.
  5. In your routers Admin Section you may have AirTime Fairness turned on; which it should not be.
  6. You have a mixed Sonos configuration of wired and wireless components. Sonos recommends all Sonos be on WiFi.
  7. You have network switches on your network in some configuration.

Please pick one (or more) of the above and get back to us. By doing so we can suggest a solution.

PS: Another member may suggest other possibilities

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