spotify wont play

4 replies
103 views

Our spotify is just loading when we choose the speaker (stue). Are on the same network, added spotify on google assist, but still won't stream through speaker (arc). Just say "connecting"

See attached screenshot (in Norwegian)

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Corry PAnswer

Sonos Staff

Hi @Frankefreebee

Welcome to the Sonos Community!

First, please ensure both the Sonos and Spotify apps are fully up-to-date.

Next, I’d recommend a reboot - your speakers, your router and your phone, in ascending order of difficulty/hassle. Test between each reboot, and stop rebooting when it works. 😁 For the router, switch it off for at least 30 seconds.

If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Frankefreebee

Welcome to the Sonos Community!

First, please ensure both the Sonos and Spotify apps are fully up-to-date.

Next, I’d recommend a reboot - your speakers, your router and your phone, in ascending order of difficulty/hassle. Test between each reboot, and stop rebooting when it works. 😁 For the router, switch it off for at least 30 seconds.

If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

F

FrankefreebeeAuthor

Contributor I

Seems like the Spotify app isn't availible for integration on the Sonos app under music services. Very very strange.

F

FrankefreebeeAuthor

Contributor I

On both Android and iOS.

Airgetlam

You may need to set your address on the account page at www.Sonos.com, they use that data to filter what you can see in your account when adding a service.

Bruce

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