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BobbyF123
Contributor I
September 19, 2019
Question

Spotify won't play on Sonos One any more

I have two Sonos Ones. Never had a problem until a week ago.

Now when I play Spotify on my Samsung S9 and choose the Grouped Sonos devices to play through, it says "Connecting..." but never connects.

If I then switch to the Sonos App it says "Last played in this room - Spotify" and under that it says Guest Account. This is despite me Removing the Spotify Account and adding it again.

I can then play music via the Sonos App over the Sonos Ones. But I can't connect from the Spotify app, which I've also reinstalled.
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      16 replies

      AjTrek1
      AjTrek1
      September 19, 2019
      Hi BobbyF123

      You must have a Spotify Premium account to effectively use it with Sonos. If you have a Premium Account then we need to look elsewhere.
      Together Everyone Achieves More = T.E.A.M.
      BobbyF123Author
      Contributor I
      September 19, 2019
      I have a Spotify Premium account.
      AjTrek1
      AjTrek1
      September 19, 2019
      Hi BobbyF123

      Try these steps....

      1. Log out of your Spotify account on all devices
      2. Unplug your Sonos
      3. Delete the Sonos App
      4. Reboot your router
      5. Power Cycle your device
      6. Re-install the Sonos app
      7. Plug in your Sonos 1x1 and let each come back
      8. Log into your Spotify account
      9. Test Spotify
      Let us know how things sort out.
      Together Everyone Achieves More = T.E.A.M.
      BobbyF123Author
      Contributor I
      September 19, 2019
      Power Cycle which device? My phone?
      AjTrek1
      AjTrek1
      September 19, 2019
      Power Cycle which device? My phone?

      Whichever setup device you deleted the Sonos app from (i.e. iOS or Android).
      Together Everyone Achieves More = T.E.A.M.
      BobbyF123Author
      Contributor I
      September 20, 2019
      I've been through that. It seemed to work at first but now we're back to the original symptoms.

      It's strange that in the Sonos app it says Guest Account under "Last played in this room - Spotify".
      BobbyF123Author
      Contributor I
      September 22, 2019
      Any more ideas?
      tr1z
      Lyricist I
      October 9, 2019
      I'm having the same issue. I was away from home for a couple of weeks starting mid-September, and I haven't been able to control playback of my Sonos One using Spotify Connect since returning at the end of September. I'm getting similar behavior where I attempt to connect to the device from Spotify, but it just says "Connecting..." and eventually times out.

      This is happening both from my Android 10 phone as well as my Macbook running the Spotify app. I can connect to a plethora of Spotify Connect-enabled devices at my workplace on my laptop, so I am pretty sure there is an issue with my home Sonos One or a recent update that's been applied to it.
      Salsero
      Lyricist I
      October 31, 2019

      Same issue here. Just tried the simple and straightforward procedure suggested by @AjTrek1 😒 but to no avail. Any other suggestions?

      Glenn_26
      Contributor I
      November 27, 2019

      I’ve been having the same problem for a while now. Is it because Sonos keep trying to upsell me to this thing to replace my bridge? I have 5 sonos speakers around the house and can’t connect to anything. It’s quite frustrating. 

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