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Collaborator II
May 18, 2020
Question

Spotify - Song Not Encoded Correctly

Recently noticed issues with Spotify skipping songs and showing “Song not encoded correctly” errors.  But when I manually play the song it works.   Other discussion threads suggest this could be a network issue.  Here is my setup:

  • Verizon Fios, 1 Gbps fiber
  • Verizon router with wifi off
  • Eero pro (x3) in bridge mode
  • Sonos Amp is WIRED to a Gbps switch coming off the router
  • All other Sonos devices are wireless (Using SonosNet)

SonosNet was using channel 11, and when I did a network scan I could see a fair amount of other networks on channels 1 and 11 so I switched SonosNet to channel 6 but it didn’t help.

My Verizon router and my Eero system are all using “vanilla” configurations.  I don’t mess around with the firewall, port forwarding, etc.

Suggestions?

 

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    21 replies

    Collaborator II
    July 6, 2020

    I’ve been using the Spotify app (because of issues discussed in this thread), but try Spotify via Sonos app from time to time.   Happy to report that for the past two days Spotify via the Sonos app has been great.  No skipped songs.   And if anyone is wondering I haven’t made any changes to my system or network setup in my home.