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Lulu4
Contributor I
February 17, 2020
Question

Spotify skips to next song or stops playing, other sources work just fine meanwhile

Spotify skips to next song or stops playing, other sources work just fine meanwhile 

This has just started after years of using Spotify , is it Spotify not working with my legacy products which i have not traded up as yet ?

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    3 replies

    Sebastien D.
    Sebastien D.
    Sonos Staff
    February 18, 2020

    @Lulu4 , As far as I am concerned, I have not heard any updates on Spotify’s end. Submit a diagnostic report and reply back with the confirmation number so I can take a closer look at your issue.

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    Ratman
    Contributor II
    October 27, 2020

    Hi,

    My Spotify stops playing after a few songs then try’s the next then the next then says it can’t connect to Spotify. 
    i’ve removed Spotify then re added but this makes no difference. 
    Today I was playing Spotify on my Amp which I had paired with the move which I’ve had for around 6 months and all was fine. 
    I can’t seem to recreate it as it’s totally random and I don’t use other music sources normally. 
    thanks for your help. 
    diagnostic number 1089000789

    ClausN
    October 27, 2020

    Check if you have wifi interference:

    https://support.sonos.com/s/article/3286?language=en_US

    Also, refresh your system:

    1: Unplug Sonos units from power

    2: Reboot your router 

    3: Wait until the router has fully restarted, then power up Sonos units

    Recently there have been problems with Spotify but they have been solved. Always check status here: https://status.sonos.com

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